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An Exploration of Runtime Metrics: Node's Event Loop

What Are Runtime Metrics? Runtime metrics can help us understand how an application is performing. SolarWinds® AppOptics™, a SaaS-based, full-stack infrastructure and application monitoring tool, now reports four categories of runtime metrics: CPU, memory, garbage collection times, and event loop times. Each metric category provides a view into how resources are used by an application.

PagerDuty and IBM Watson AIOps Team Up to Automate Real-Time Responses

“The way we work has changed forever.” Those are words that our CEO Jennifer Tejada used in her interview with Yahoo Finance a couple of weeks ago. Those words made me stop and think about how much of our customers’ daily work has changed irreversibly. Working from home has changed from a luxury to a necessity, so how do folks in the IT world adapt to this change?

Top Four Payoffs of Being a Data Innovator in Financial Services

I recently chatted with Adam DeMattia from leading research and analyst firm ESG in a webinar about data use maturity in financial services. According to the research1, 21% of financial services firms identify as data innovators (compared to 11% of global respondents) — those who make smarter use of data as a matter of strategic importance.

Why Are Financial Services Companies Turning to Data and Analytics to Deliver Improvements in Customer Experience?

Splunk’s recent "What Is Your Data Really Worth?" report1 highlighted the importance of data and analytics to financial services companies. In our global survey of business and IT decision makers2, 89% of respondents from financial services companies felt that the intelligent use of data and analytics is becoming the only source of differentiation in the industry.

IT Operations: The Value of Data

I recently participated in a webinar exploring the question "What is Your Data Really Worth?" in the context of financial services. Enterprise Strategy Group (ESG), in partnership with Splunk, performed a global research survey of 1,350 business and IT decision-makers across leading economies and industries. Over the course of the webinar we discussed their findings with my participation focused on IT Operations.

What is Your Data Worth in the Fight Against Fraud?

You don’t need us to tell you that fraud and financial crime is on the rise. A quick google search will give you endless stats to support this claim. Fraud losses are increasing as a percentage of revenue, and that direct impact on the bottom line isan area of laser focus for senior execs.

Elastic Observability in SRE and Incident Response

Software services are at the heart of modern business in the digital age. Just look at the apps on your smartphone. Shopping, banking, streaming, gaming, reading, messaging, ridesharing, scheduling, searching — you name it. Society runs on software services. The industry has exploded to meet demands, and people have many choices on where to spend their money and attention. Businesses must compete to attract and retain customers who can switch services with the swipe of a thumb.

Modern ITSM Solutions: Creativity in Incident Response (Bring Your Own Tools)

The IT landscape is constantly evolving. A tool that is heavily used this month, may be virtually obsolete the next. In a such a dynamic ecosystem, the methods used to implement these tools are unique to every organization. Therefore, it has become crucial for organizations to implement an incident response process that incorporates any combination of tools, even those that are highly siloed and departmental.