Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance.

As an Observability Strategist at Splunk, I have the unique privilege of partnering with a diverse range of Splunk customers across various industries. This partnership offers me a deeper insight into their essential Observability use cases, how they are utilizing Splunk’s Observability solutions, and their specific needs to maximize both value and efficiency in their Observability practices.

Let us begin with an example that underlines the importance of patch management. Software vulnerabilities are real, irrespective of the business entity. One of the leading healthcare organizations providing data for more than 10 million people had an adverse situation in 2023. Their focus group revealed that while there was a nod to patch management, the prioritization was not taken seriously due to a lack of resources and perceived minimal risks.

This article compares two popular hosting options: VPS hosting and cloud hosting. We'll look at their main features, performance, and costs to help you choose the right option for your website or application.

As the demand for digital services grows exponentially, so does the need for colocation data center space. However, colocation providers are unable to keep up with this rapidly growing need resulting in limited space available for rent and skyrocketing prices. According to CBRE, colocation rates have jumped from 14.5% in 2022 to 18.6% in 2023 to a record $163.44 per kW/month due to the restricted supply of colo space.

Infrastructure changes often trigger incidents, but troubleshooting these incidents is challenging when responders have to navigate through multiple tools to correlate telemetry with configuration changes. This lack of unified observability leads to longer mean time to resolution (MTTR), greater operational stress, and ultimately, negative business outcomes.

Monitoring JavaScript log messages is how you know, at a basic level, what the browser’s JavaScript engine is doing in detail. Playwright provides an efficient way to listen for console logs and uncaught exceptions in your pages. This capability is invaluable for developers and testers aiming to catch and resolve issues early in the development cycle. This article will guide you through the process of setting up Playwright to monitor JavaScript logs and exceptions, enhancing your testing strategy.

Data centers today are dynamic ecosystems with heterogeneous infrastructures. They encompass a wide array of equipment including servers, storage systems, networking devices, power distribution units, and environmental controls. These assets often originate from multiple vendors and support various communication protocols. Traditional manual asset management methods are ill-equipped to handle this complexity, leading to inefficiencies, inaccuracies, and increased operational costs.