Hardware refresh cycles might not sound that glamorous, but they’re the secret weapon behind an efficient, secure, and productive IT environment. In a world where technology fuels every click and keystroke, keeping your hardware updated is a business essential. Why? Because outdated devices are productivity killers. In fact, a 2023 study found that employees spend up to 20% of their time wrestling with tech issues instead of doing their jobs. And it’s not just about lost time.

In the interconnected world we live in today, data centers are crucial to all things web-based. However, these essential facilities often experience outages, which are disruptive for businesses and result in losses of millions of dollars and a damaged reputation. The Uptime Institute is an independent authority that reports on data center availability, and it has useful data about why some outages occur and their consequences.

While ITOps and CloudOps teams manage distinct environments, they can both struggle to achieve the deep visibility required to maintain system performance. Let’s examine the barriers to visibility and how a unified observability solution can provide the insight teams need to keep operations running smoothly.

An asset criticality assessment is an essential part of optimizing asset management strategies. By identifying which assets have the most significant impact on business operations, companies can allocate resources more efficiently, minimize downtime, and reduce costs. With tools like Asset Infinity, this process becomes streamlined, allowing businesses to conduct effective assessments that provide actionable insights into the health and importance of their assets.

Asset disposition, also known as asset disposal, is the process of removing or discarding assets that are no longer of use to an organization. This process is an essential component of the asset management lifecycle, as it helps organizations free up space, reduce maintenance costs, and avoid the risks associated with holding onto obsolete or underperforming assets. Proper asset disposition ensures that an organization can maximize the value of its assets while minimizing potential liabilities.

No piece of hardware lasts forever. On the contrary, all hardware eventually deteriorates. That’s why it’s crucial to understand and manage each stage an asset goes through, from procurement to disposal. This journey is called the hardware lifecycle, and its management is known as Hardware Lifecycle Management (HLM).

It's easy to get caught up in the latest software trends and forget about the physical components that make it all possible. Hardware—the tangible parts of our devices—forms the foundation of all computing systems. Without it, our favorite apps and programs would have nowhere to run. But what exactly is hardware? Do we have a definitive hardware definition? And how important is it?

Service Level Agreement (SLA) is a crucial component of managing expectations between service providers and their customers. Whether you’re running a customer support team or negotiating with a vendor, understanding and implementing SLAs is essential for maintaining accountability, measuring performance, and ensuring satisfaction. Let’s dive into what SLAs are, why they are critical for customer service and support teams, and how customers use them to evaluate potential vendors or providers.

Key Performance Indicators (KPIs) are essential tools for any organization aiming to measure success, drive growth, and ensure strategic alignment. Whether you're a team leader, business owner, or manager, understanding KPIs is vital for improving performance across employees, teams, and the entire organization. In this blog, we’ll define KPIs, explain their importance, and explore how they can be leveraged to improve organizational performance.

Mobile Device Inventory Management (MDIM) is the solution to a common IT headache: spending hours every week hunting down lost or outdated mobile devices. Sound familiar? You’re not alone. However, by implementing MDIM, organizations can tackle these type of challenges head-on and transform the way they manage their mobile assets. The truth is that managing mobile devices effectively isn't just a nice-to-have—it's a must-have for businesses to stay secure and efficient.