Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. For, without the revenue generated by this transaction, how would they grow and develop more products to sell? You could say that customers fulfill a fundamental need for businesses to thrive and flourish. However, as they grow and the number of customers increases, managing them and their expectations can become challenging.

“How much Inventory is left for the next batch of production?” Is this easy for you to answer this? If not, then there is a management glitch, which you must take care of. If your organization is still keeping a track of inventory manually it must be a time and money-consuming task. Whereas, if an organization wishes to switch to an automated Inventory Management Software, it makes the task very easy. Let us first know what inventory is & how inventory management helps!

There are costly outcomes for any organization as a result of not knowing how to monitor pirated software. Hence, detecting it should be part of your internal software audits. Pirated software can be a source of malware, putting your entire IT infrastructure at risk. As you probably know, copying software and sharing it for free with anyone else is deemed copyright infringement.

IT teams in modern workplaces are no longer spending the bulk of their time troubleshooting and break/fixing issues. As in any service industry in the consumer world, IT service workers are now expected to deliver a great experience to their consumers – the employees. Managing the workplace has become much more like managing a theme park, where every aspect of its real estate should exhibit interest, joy, and fun; everything that makes up a great experience.

The recipe for a delightful employee experience is all about adding heaps and heaps of delightful service desk experiences. Think about it, what good is a service desk if it doesn’t solve your employees’ day-to-day tech issues? According to Forrester’s The State Of The Service Desk, 2022 report, only 66% of employees contact their service desk more than once a year.

Artificial intelligence for IT operations (AIOps) is the application of artificial intelligence (AI) and associated technologies—like machine learning (ML) and natural language processing—for normal IT operations activities and endeavors. AIOps helps ITOps, DevOps, and site reliability engineer (SRE) teams work better by examining IT information and observability telemetry.

These days technology is essential for businesses as their clients only want the best technology. Moreover, competition is high and having the best technology is significant for running daily operations successfully. Therefore, when an organization is equipped with a lot of assets in order to keep them maintained. In the market, there are several technologies available for effective asset management such as Barcode, QR Code, RFID, GPS, BLE, NFC, IoT, etc.

Since IBM introduced its concept in the IT business landscape, enterprise design thinking has been making huge waves and has become a synonym for innovation. We have thoroughly explored the benefits and inner workings of traditional design thinking, but as with all great ideas and concepts, new and boundary-pushing versions tend to crop up with time. Enterprise design thinking takes elements from experience design and experience management to new levels.

Vulnerability management is a proactive and continuous process that seeks to keep networks, systems, and general applications as safe as possible from cyberattacks. Vulnerability management is a crucial aspect of security, and it's essential because it can help prevent data breaches that could result in severe damage to organizations. In this article, we'll delve into the definition of vulnerability management, its process, its importance, and some solutions to perform this task.

Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.