For the rest of the world, these are just two synonyms. But in ITIL, the main IT service management framework, the distinction is crucial. Let’s find out.

It is summer in the northern hemisphere and Nexthink has turned up the heat on all things Application Experience. This summer we have released a series of significant enhancements to Application Experience, making it the go-to choice of every IT team that wants to proactively manage and optimize their employees' experience using any application.

At Cox Enterprises, employee experience has a direct connection to productivity. Technology errors, hiccups, and poor performance aren’t just frustrating, they can cause employees to disengage from their top priority work, slowing down crucial business projects. These problems impact employee satisfaction, retention, and turnover, creating reputational and financial risks that can hinder long-term success.

In the ITSM world, automation is no longer just a luxury—it’s essential. Automation empowers organizations to enhance operational efficiency, reduce expenses, and boost service reliability. That said, achieving true, sustainable results with automation can be challenging and often comes at a significant cost. Successful delivery of automation requires a clear vision and the strategic adaptation to align with evolving goals and incorporate agility.

In cooking, ingredients must be properly prepared by a trainee chef so that the master chef can craft the perfect dish. In carpentry, lumber is precisely cut and sanded by an apprentice so that an expert carpenter can build sound structures. A similar principle applies in artificial intelligence (AI), where IT professionals must ensure the correctness and consistency of data for AI systems to produce accurate insights. However, the SolarWinds IT Trends Report 2024 — AI: Friend or Foe?

One critical decision businesses face today n is whether to choose on-premise software or a cloud-based solution. On-premise software, which is installed and run on your own hardware infrastructure, provides a level of control and customization that many businesses find essential. However, it's important to weigh this against the potential costs and maintenance demands.

SLA compliance in IT is essential for keeping operations smooth and meeting customer expectations. It ensures service levels are consistently upheld, fostering trust and satisfaction. But what exactly are thy? How do we need to understand them within the IT world? When it comes to IT, keeping your promises isn't just good manners—it's crucial. That's where SLA (Service Level Agreement) compliance steps in.

The differences between a help desk and a service desk might have once seemed clear. But over the years, plenty of things have changed – especially with the arrival of new technologies that have impacted how users and customers receive support. Let's compare help desk vs. service desk models and examine how this ongoing evolution has played out. One area where the distinctions between a help desk and a service desk are apparent comes when discussing IT Service Management (ITSM) solutions.

In the ever-evolving IT landscape, the Observability Dilemma casts a strategic shadow: To SaaS or not to SaaS, a question being dealt with by many IT professionals today. As organizations grapple with the complexities of maintaining system health and performance, navigating change while staying secure, choosing between the allure of cloud-based services and the on-premises sanctuary becomes pivotal.

IT asset management is an essential component to consider in every organization, regardless of the size and type of its business. Managing IT assets is critical in today’s technology-dependent business environment, as these assets underpin business advancement and efficiency.