With the newest addition to our Nexthink product suite, Nexthink will now be able to solve every application challenge that employees face by enabling organizations to maximize digital employee experiences one step further—inside the app.

Any business aiming to control and optimize their expenses can benefit from implementing structured and consistent Cost Management. It's a journey toward not just surviving but thriving in an ever-evolving marketplace. In this article, we'll break down what this practice entails, highlight its key benefits, and introduce you to effective tools that can help you manage your costs efficiently.

Let us begin with an example that underlines the importance of patch management. Software vulnerabilities are real, irrespective of the business entity. One of the leading healthcare organizations providing data for more than 10 million people had an adverse situation in 2023. Their focus group revealed that while there was a nod to patch management, the prioritization was not taken seriously due to a lack of resources and perceived minimal risks.

Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance.

What is SLA and how can it help you build better relationships with service providers?

Compliance standards are designed to create a robust framework that protects sensitive data from threat actors and ensures organizational integrity. Without them, organizations will be compromising both their IT security and privacy. If you are an IT manager, cybersecurity professional, legal advisor, or your employer has promoted you to be the new compliance officer, your aim is to ensure your organization's technology infrastructure meets regulatory requirements.

This is the 3rd article in our Orange Matter series on AI by Design IT professionals must trust their tools. When it comes to artificial intelligence (AI) solutions, trust is built on several factors, such as the adoption of privacy and security practices and safeguards against algorithmic bias. In this article, we explore the third principle of our AI by Design framework and discuss how SolarWinds navigates transparency challenges to cultivate user trust in our AI systems.

The IT service community is rightly buzzing about the wealth of possibilities AI offers to automate service management operations and better assist customers — especially in this age of expanding Everywhere Work. But without sound data, the path to leveraging AI for IT service management becomes quite daunting. With so many more people working outside a traditional office setting, more end users than ever are logging in more often to access employee services.

Business consultants are leveraging software and workflow AI to radically elevate service delivery. ‍ According to a survey by Hinge Marketing, the top three reasons businesses hire consultants are to (70%) access specialized expertise, (52%) gain an outside perspective, and (44%) supplement internal resources.

Shrinking resources pose formidable challenges in today’s enterprise environment, with almost half (46%) of CIOs reporting their budgets will stay flat or shrink in 2024. Across diverse sectors, budget constraints threaten to profoundly impact IT teams' ability to deliver high-quality services. In the first of our four-part series tackling the needs of IT pros today, we explore approaches to turn cost management from conservative penny-pinching to a strategic lever for driving growth.