Mobile devices have radically changed the way we work and collaborate. But along with the exponential growth in the use of smartphones and mobile apps has come a surge in vulnerabilities and exploits. The power of mobile communication allows work to be done anywhere, anytime, by employees who are accessing ever-higher volumes of data to do their jobs.

IT management software plays a critical role in ensuring operational efficiency for businesses and supporting remote workers. IT management encompasses a wide range of tools designed to support IT professionals, help organizations enhance the security of their IT infrastructure, and optimize the use of all hardware and software assets. IT management software also equips businesses with tools like regular patching and backups to strengthen the security and resilience of their IT infrastructure.

We’ve had a fantastic month celebrating 20 years of Nexthink and taking time to reflect on the people, products, and innovations that have shaped the company. Today, Nexthink is a category creator, an industry defining brand reshaping how IT teams manage the digital workplace. But that wasn’t always the case. Let's take a moment to recap some of our favourite content from the month celebrating the last 20 years of Nexthink.

We are thrilled to introduce the latest update to the Alloy Navigator mobile app, now featuring asset management and equipment reservation capabilities!

In today’s banking environment, a smooth IT Assets Onboarding process is extremely important. It minimizes disruptions, accelerates the deployment of new technologies, and ensures that all systems function cohesively. It is important in the banking sector, where even minor delays or errors can have a huge impact.

If you are in charge of doing IT Asset Management (ITAM) in this current mobile-centric world, a well-rounded option is to embrace Microsoft Intune for Mobile Device Management (MDM) and application security. But MDM is just a small part of ITAM. And it's only logical for your IT operations to have a centralized location with all your assets' information. Intune will help you with that but to some extent: it only collects data from Microsoft devices.

Maintaining a deep catalog of knowledge articles to inform end users is an essential — yet often tedious — requirement for IT teams. But generative AI is offering a big assist. By using AI in knowledge bases, service desk agents who used to spend two or three hours creating each knowledge article from scratch can create drafts in minutes.

We’re infusing fresh energy into our product for small and medium businesses: Alloy Navigator Express. This update centers on the shift to new experience data views while introducing several other exciting features. Let’s dive in!

Every moment counts when you’re managing incidents that can affect your services and customers. That’s why we’re excited to introduce a new bi-directional integration between Grafana OnCall and ServiceNow, a popular platform many large organizations rely on to help manage their incidents.