Ensuring all operations are normal and all data is guarded in the firm’s IT structure is vital. Regularly checking out various aspects that indicate the performance of the database makes it easier for management to identify issues that may have gone out of hand through database monitoring.

Optimal productivity requires an employee's ability to accomplish their tasks and processes in as efficient a manner as possible, with a minimum of “digital friction”. To minimize employee digital friction, you must understand the complete employee experience situation - where the opportunities are for improvement, how to identify and replicate best-practices, and where to focus for optimal impact.

When migrating from Intune, Ivanti UEM can provide users secure access to enterprise services, either on-premises or via the cloud based. This is another key pillar of our ultimate guide to migrations from Intune to Ivanti UEM. Ivanti provides Ivanti Access for cloud authentication infrastructure and Ivanti Sentry for on-premises resources. Both components leverage conditional access to ensure only secure, known devices are allowed to authenticate.

Incidents are inevitable. No matter how well-prepared your team is, something will eventually go wrong. But what separates high-performing IT teams from the rest is how they handle these incidents after the dust settles. Enter the Post-Incident Review (PIR) in Incident Management—a crucial process that not only helps teams understand what went wrong but also ensures that they’re better prepared next time.

Enterprise Incident Management (EIM) is a game-changer for organizations that want to keep their IT operations running smoothly. Whether it's a minor glitch or a full-blown system outage, managing incidents efficiently is crucial to minimizing downtime and keeping your business on track. But what exactly is Enterprise Incident Management, and why should you care?

The rise of remote work has fundamentally changed the way companies operate, bringing new challenges and opportunities for businesses worldwide. Among these opportunities is the concept of shared services organizations (SSOs), which can be particularly advantageous for remote companies. Shared services models centralize key business functions—such as HR, finance, IT, and customer service—into a single, unified organization that supports multiple business units.

With the range of disparate personalities and ways of thinking on your team, how do you get everyone to see something the same way? Moreover, how do you get your whole team to actually perform a task or a process in the same way, every time? Business process maps are a framework intended to do just that: layout a process graphically so that everyone has the same vision of it and can perform it the same way.

Effectively, a customer portal is an online platform, usually a website or an application that allows your customers to access your services through the internet. With the help of a customer portal, they may be able to log into their account, see relevant information such policies and invoices, review past deliveries and orders, and adjust options to make your service suit their needs better.

The IT job market has become a hot topic of conversation. With technology evolving at lightning speed and the job market shifting in response, it's more important than ever to understand the current landscape. Is the IT job market strong, or is it on the verge of a crisis?

We already know that nowadays businesses depend heavily on technology to maintain seamless operations. However, when critical systems fail, the consequences can be dire, impacting productivity, revenue, and customer trust. This is where Major Incident Management can make a difference. Understanding how to manage major incidents is crucial for any organization aiming to minimize downtime and ensure business continuity.