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AI Knowledge Management: How to Use Generative AI for Knowledge Bases

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Along with the hype comes concerns about privacy, personal identifiable information (PII), security and accuracy. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Many seek the “sweet spot” – enabling benefits right now while identifying more strategic future uses, all without compromising security.

Basic Cyber Hygiene: New Definition and Best Practices for the Current World

With the latest changes in regulations and laws, and with cyberattacks becoming more sophisticated, costly and frequent, it’s unavoidable: You must rethink basic cyber hygiene for your organization. Today, effective cyber hygiene requires you to plan and carry out regular and consistent actions to not only meet current challenges but also to keep pace with a threat landscape that is always evolving.

Strategic Digital Employee Experience Management

With Nexthink Workplace Experience (built on the Nexthink Infinity platform) we introduced a next-generation DEX score (V3) along with an all-new product – Nexthink Experience Central – to deliver the strategic guidance Senior IT Leaders require to successfully enable and advance their company’s DEX strategy.

Devops Best Practices for Observability

Imagine one night you receive a notification from your team member that a critical production problem has caused chaos in your application. There is a sudden drop in sales as customers are unable to access the application and reporting issues relating to the same. Now, when you reach the office to fix the issue, you demand the team to run through all the files.

Jamf Inventory: Here's How to Use Jamf For Asset Management

Jamf inventory stands out as a valuable resource for Mobile Device Management (MDM), providing a centralized platform for tracking and managing Apple devices. However, Jamf's specialization in iOS devices presents a limitation for organizations seeking a more comprehensive IT Asset Management (ITAM) solution to look over their whole IT environment. If this sounds familiar, the answer you are looking for is integration.

What is an IT Service Desk?

With the increasing technology demand in the business sector, IT facilities play a critical role in running business activities in modern society. Whether it is mobile apps or high-end networks, everything has become a cornerstone for business success. Thus, it is important to acknowledge that no matter how advanced IT systems and applications are, they can always face some problems or failures. However, one cannot mistake an IT service desk for an IT help desk software or IT service management (ITSM).

NIS2 Implementation: Challenges And Tips From EU Experts

Let’s be honest. Keeping up with cybersecurity regulations and directives, especially if your organization operates within the European Union (EU), can be really challenging. And NIS2 implementation is no exception. If you are working in this field, you might already know the reasons that originated this legislation, its objectives, and the risks that organizations face as technology evolves. However, there is a gap between understanding NIS2 and its current implementation.

How MDM Can Help Manage the Apple Watch at Work

The Apple Watch has emerged as more than just a personal device. It's a tool that can enhance productivity, streamline communications and bolster security for organizations across various industries. With increased usage comes the need to manage these devices effectively and securely. This is where MDM steps in as a critical solution. Ivanti Neurons for MDM solution provides IT administrators the tools necessary to manage, secure and optimize the use of Apple Watch within their organizations.

What is Resource Allocation? Guide For Driving Efficiency

Resource allocation is a crucial aspect of project management that involves distributing available resources efficiently to achieve project goals. Effective resource allocation ensures that the right resources are used at the right time and in the right amount, ultimately driving project success. ‍ Are you… ‍ ‍ In this guide, we will explore the concept of resource allocation, its importance, and practical steps to allocate resources effectively.