If your business is looking to prioritize efficient cross-department service delivery, you are probably in the quest for reliable and feature-rich Enterprise Service Management (ESM) software. It’s no secret that Enterprise Service Management is on everyone’s radar: this practice will make sure all service delivery is aligned with your overall company’s goals, which is no small task.

The last few decades have seen a remarkable evolution in the technology landscape. Widespread growth has led to a spike in cybersecurity crime, translating into increased regulations globally. In 2016, the EU established the Network and Information Security (NIS) directive as its first comprehensive cybersecurity directive. Now, the EU is updating the directive in response to evolving cybersecurity challenges.

Today, with every other business adopting the latest technologies, competition is becoming tough. As a result, organizations are consistently working to improve their complex systems’ availability, reliability, and scalability to stand out. Site Reliability Engineering (SRE)is a key discipline that works around the concept of optimizing and monitoring the software development cycle, performance, and service delivery. It integrates software engineering and IT SRE in observability.

IT Asset Management (ITAM) software is one of the most significant investments you'll make to manage, control, and protect your IT infrastructure. But to do it effectively, you need a tool instead of relying on spreadsheets. A good Asset Management software can help you reconcile licenses against services, secure your end-user environment, and reduce costs. In this guide, you'll find: So make sure to read it through before you start seeking your ideal platform!

A new front has opened in American national security. It is being fought in cyberspace, and private businesses in critical industries like energy, healthcare, water and financial services are on the frontlines. This was the message delivered by Congressman Mark Green (R-TN-7) and Jen Easterly, Director of the Cybersecurity and Infrastructure Security Agency (CISA) at a business roundtable in Nashville, Tennessee, this week.

A tool’s success often rests on one question: Is it easy to use? In this final installment of our series on the AI by Design framework, we’ll discuss how SolarWinds applies best practices in simplicity and accessibility to develop artificial intelligence-driven solutions that provide a deeply intuitive user experience. Let’s take a closer look.

Embarking on a new career path in information technology (IT) is both thrilling and daunting. With the rapid pace of technological advancement, the demand for skilled IT professionals continues to soar. For those just stepping into the professional world, finding the right entry-level IT job can set the foundation for a rewarding and progressive career.

A Knowledge Manager is the person who makes sure valuable information is captured, stored and accessible across the organization. This article looks at the responsibilities, challenges and job market for Knowledge Managers, and how they work within an ITIL (Information Technology Infrastructure Library) framework, and what their role is in creating a knowledge based business.

In the modern world of technological advancements, which is characterized by the constant growth of digital service use, it is crucial to pay attention to the assessment of the performance of the network infrastructure required to support the work of SaaS companies. It is generally paramount for the network to perform optimally to ensure that the company delivers its services to the customer as and when required without interruptions.