The success of a modern business starts with recognizing the value of the customer and committing to provide a great experience. The best companies do this by putting respect and empathy at the core of every interaction. In today’s new era of work, delivering an enhanced customer experience has become increasingly connected with the employee experience. This creates new opportunities for organizations to drive stronger satisfaction for both parties simultaneously.

Recently, we had the opportunity to hear from Charlie Betz of Forrester Research about the future of technology operations. He covered the shift from project-based work to product team orientation, the integration between DevOps and IT services and the ways in which the entire enterprise is getting value from investments in artificial intelligence. Check out some of the interesting questions and answers from the discussion and be sure to catch the full conversation in the video below.

A configuration management database (CMBD) is a centralized repository that stores information about all the significant entities in your IT environment. These can include your hardware, installed software applications, documents, business services, and even the people who are part of your IT system. The CMDB is designed to help you maintain and support the interrelationships between the configuration items (CIs) within a vast IT structure.

ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Agile Planning Tools for the first time. This is a big move for us after being positioned a Niche Player in 2019 and a Challenger in 2020. We believe this position is a result of our extended integration with third-party tools, our project and portfolio management (PPM) use cases, and our portfolio management capabilities.

Here at Ivanti, we are excited about iOS and iPadOS 14.5. I’m pleased to share that we offer zero-day compatibility and key feature support across the Ivanti product portfolio for the new features built into Apple’s updated OS.

Just as our physical world has suffered from a devastating health pandemic, over the last 3 years the digital world has been suffering a ransomware pandemic that grew 7 times in 2020 compared to the same time in 2019. While we have vaccines for our health crisis what are our options to help protect us against this digital threat?

I’m a big believer in leaving things better than I found them. I apply that mentality to work, home, and all the places in between. This planet is pretty remarkable, as are the approximately 7.6 billion people who share it. So, it’s no surprise that I want to play a part and create lasting change that leaves our world more sustainable, more equitable, and more ethical for everyone.

A client onboarding checklist will help to make client onboarding easy for both parties. There is no reason why client and customer onboarding has to be a laborious process. Utilizing the power of workflow automation tools like StartingPoint, you can transform your onboarding process into a streamlined workflow designed to enhance customer experiences. Have you considered enhancing customer experiences with an improved onboarding process?

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made it difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

It looks as though remote work will be a part of our lives for at least the foreseeable future. Even with some offices reopening their doors, don’t be surprised to see a change in work policies and a more open mind for a hybrid work structure. With this shift in our workplace reality, many organizations will be reliant on a service desk with integrated remote support software to address some of their biggest and most common struggles while working remotely.