For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.

The rise of complex containerized software environments sees an increased need for reliable delivery solutions like application delivery controllers (ADCs). ADCs such as Citrix function as load-balancing intermediaries within a software delivery network. They are positioned between application and user servers where they manage traffic flow via various structured and centralized processes.

As an IT professional or network administrator, you understand the critical role that comprehensive network visibility plays in maintaining a robust and efficient system. This is where SNMP (Simple Network Management Protocol) comes into the spotlight, offering a powerful solution to monitor, manage, and streamline your network infrastructure.

As organizations continue to digitally transform and expand their networks via cloud and multi-cloud environments, it has become increasingly critical to protect microservices and data flow. Implementing advanced technology such as service mesh helps your team secure data networks and manage system access policies by matching user intentions to workload states. Service meshes like Istio support the latest software application trends like containerization and microservice infrastructures.

Imagine having the power to keep your organization's network in tip-top shape and ensure those essential Microsoft apps are running like greased lightning. In this blog post, we'll unravel the mysteries of Microsoft Network Monitoring, arm you with the knowledge to deploy it like a pro, and help you troubleshoot network performance issues affecting key Microsoft apps and services like Teams, Office 365, Sharepoint, and more.

The Kubernetes networking landscape is shifting. The traditional Kubernetes Ingress approach is being complemented and, in some cases, replaced by a more powerful, flexible, and extensible standard: the Kubernetes Gateway API. Kubernetes has become the go-to platform for orchestrating and managing containerized applications. A key aspect of Kubernetes that's crucial for the functionality of these applications? Networking.

A webhook, or web callback, is a user-defined HTTP callback used to alter the behavior of a webpage or application. It is triggered by specific events in a web application, such as receiving an SMS message or phone call. When the webhook is triggered, the source application sends an HTTP request, usually in the form of a POST or GET request, to the URL configured for the webhook.

SD-WAN is a reliable, fast, and secure WAN network. In this guide, you’ll learn some best practices for planning, monitoring, analyzing, and managing modern SD-WANs.

With the latest suite of integrations between Megaport and Oracle Cloud, boosting performance and reducing costs across your cloud suite is easier than ever.