Customer experience (CX) is becoming an increasingly strategic part of any company’s brand as businesses become more customer-centric. And thanks to technologies that give customers more options than ever, right at their fingertips, consumers expect a flawless CX, anytime and anywhere, regardless of medium. In other words, customer retention and satisfaction is intertwined with CX.

It’s no secret that edge networks, edge computing, and IoT are some of the biggest current trends in IT circles. In fact, Gartner projects that 75% of data will be created and processed outside of traditional centralized locations by 2025, up from about 10% in 2018.

With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world.

New Relic is known for empowering the world’s leading engineering teams to deliver great software performance and reliability. And the network that delivers that service to New Relic’s users plays a critical role. Hiccups in the performance of the network between New Relic’s mission-critical service and their users can create a cascade of problems.

HyperText Transfer Protocol (HTTP), the protocol that defines the language browsers use to communicate with web servers, is stateless, meaning that after you make a web request and a server sends back a response, no memory of that interaction remains. To make anything more sophisticated than a static web page work, websites need other ways to remember previous interactions with users.

Peering is more than just setting up sessions with any AS that will accept one. Peering can involve long-term relationships that require reviews and joint-planning to grow synergy. A critical milestone in any peering relationship is the business review – and when it comes to business reviews, it’s all about preparation. So where to start?

In this blog, Divesh Gupta, VP of New Technology & Sales Operations at Console Connect, and Co-Chair of MEF’s Test & Certification Committee, shares his insights on the work Console Connect is doing behind-the-scenes to extend our automation capabilities to the network edge. Service providers across the world now find themselves at different stages of their automation journey.

As Teams Phone becomes the norm in the Enterprise space, managing the quality of service delivery and user satisfaction, whether it’s cloud or connected to the PSTN, is mission critical. Teams PSTN calls are used for just about every type of meeting as well as for Contact Centers, Customer service, town halls and client pitches. Because of this ubiquitous usage, Enterprise IT needs analytics to understand how this service is performing for users and when problems are occurring.