Dear IT Service Management, After ten years of working in different areas of tech, I've seen a lot of things, from cybersecurity to DevOps to ITSM. I've discovered that no matter what industry you're in, they all have one thing in common: they're overcomplicated to bits (ha, pun intended. Get it? Bits... tech...). ITSM is no exception. When talking to customers and industry experts, the pain points experienced are essentially the same.

Website administrators and business owners know the frustration and potential revenue loss that can come with website downtime. It’s like throwing a party and locking the front door—your guests (or, in this case, customers) cannot get in. To help you keep those digital doors open and the party going, here are some practical strategies you can use to minimize website downtime.

Website downtime can be a frustrating and costly experience for both website owners and visitors. This article will explore the common causes of website downtime and provide practical tips on how to prevent and minimize its impact on your website's availability and performance.

Website downtime can have severe consequences for businesses, leading to lost revenue, decreased user trust, and lower search engine rankings. This article explores the concept of website downtime, its causes, and how to prevent it, as well as providing a list of online tools and methods for checking website availability.

If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM frameworks can be useful to organizations. These procedures can be used alone or blended, so your organization can take what it needs from one or all of these ITSM best practice guidance bodies.

A simple and quick way to protect your data environment is by implementing Windows application whitelisting, a strategy that lets only trusted software run on your system. This not only safeguards you from malicious applications but also gives you application control, ensuring stability and security. This guide will help you understand what Windows application whitelisting is and the tools and technologies you can use to enforce whitelisting policies and best practices for whitelisted software management.

DevOps principles encompass a set of guiding philosophies and practices aimed at fostering collaboration and integration between software development and IT operations teams. These principles emphasize automation, continuous integration, continuous delivery, and a culture of shared responsibility.

With the release of Windows 8, Microsoft introduced Early Launch Anti-Malware (ELAM) as a cybersecurity measure to protect against early boot threats. However, you may need to disable it for troubleshooting, software compatibility, or performance reasons. In this article, you will learn how to disable Early Launch Anti-Malware Protection and enhance the benefits of overall security for your IT infrastructures.

Changes to software are inevitable and fundamental part of growth for any organization, however, change is often not straightforward. It can affect numerous aspects of a company and requires collaboration among all stakeholders. This is where change management tools come in to assist you with this. There’s currently a wide range of change management tools available, each providing benefits to specific scenarios and weaknesses to others.

OpenTelemetry has emerged as a key open source tool in the observability space. And as organizations use it to manage more of their telemetry data, they also need to understand how to make it work across their various environments. This guide is focused on scaling the OpenTelemetry Collector deployment across various Linux hosts to function as both gateways and agents within your observability architecture.