Picture this: A popular ecommerce web application experiences a sudden increase in user complaints concerning slow page load times and errors during the checkout process. Users are expressing frustration, and the customer support team is flooded with complaints. The website has just set up a major online sales event. The marketing team has also launched extensive campaigns to further market the event, expecting a surge in user traffic.

NinjaOne did it again! We’ve been ranked No.1 across seven IT categories, including RMM, patch management, and endpoint management. Although we’ve made this a regular occurrence, it’s no easy feat. We are driven by our obsession with customer success — building and delivering the best products and support as you manage anywhere from hundreds to thousands of endpoints across rapidly growing and sprawling IT ecosystems. Thank you for recognizing our healthy obsession.

As our world becomes more connected, the number of network devices is growing at an unprecedented rate. This poses a challenge for network administrators who need to keep track of all the devices that are added to their network every day. Relying only on monitoring tools with a standard device repository may no longer be sufficient, leading to monitoring gaps and leaving the network vulnerable to potential security risks. Imagine that you have a device that appears as "unknown" in your monitoring tool.

There’s a common misconception about running workloads in the cloud: the cloud provider is responsible for reliability. After all, they’re hosting the infrastructure, services, and APIs. That leaves little else for their customers to manage, other than the workloads themselves…right?

“We are drowning in noise all day long! Please help us!” -Every IT operations team Rich monitoring data is more important than ever for IT operations to manage the range of technology platforms and inter-connected systems the business runs on. One natural result of this is there are more signals and more noise that vie for operator attention.

The moment has arrived! Our first spring update is here, highlighting our recent progress. Let’s delve into what we shipped over the last month.

You drink tap water every day, right? Do you know who invented the filtering mechanism that makes water pure and clean?… Well, do you actually care? Do you know that this mechanism is exactly the same in all the taps of all the houses of any country? Do you know that this specialized piece is the work of an engineer who does it just because? Can you imagine what could happen if this person had a bad day?

Some issues can’t wait. When it comes to compliance or employee experience issues, time matters. Now with Nexthink Flow’s real-time event trigger, you can instantly trigger an automated workflow based off an event like an alert, employee login or application crash. When setting up a new workflow, you can select “Events” in the “Trigger” section and use a NQL query to identify the event to track.

In today’s global landscape, the way we work has changed tremendously. What once seemed like only a remote possibility is now the new normal. As virtual offices have become the norm and more organizations are focused on working remotely, it’s important to look at a few essential tools that are redefining remote work environments in 2024.

With the cybersecurity landscape evolving rapidly, Managed Detection and Response (MDR) has emerged as a major component for MSPs looking to safeguard organizations against increasingly sophisticated threats. However, despite its growing importance, there are still a number of misconceptions around the technology that can hinder its adoption. In this blog, we challenge some of these myths and highlight the significance of MDR in today’s IT environments, particularly for MSPs.