When John Wanamaker famously declared, “When a customer enters my store, forget me. He is king,” he unknowingly coined a mantra that remains as relevant today as it was in the 1900s. This philosophy, rooted in the customer service ideologies of his time, holds true not just for brick-and-mortar stores but also for eCommerce.

SolarWinds® Observability now brings more intelligence to issue identification to help you troubleshoot smarter and faster. When an entity alert is triggered, Log Patterns automates an AIOps / ML-based analysis of events surrounding the triggering event. Using Log Patterns, you can skip the hours spent manually scrolling through event messages looking for unusual or significant patterns.

Hosted Graphite is a time-series metrics monitoring tool used for application, systems, infrastructure and network monitoring. HostedGraphite is a Hosted Graphite service that offers the full capabilities and benefits of Graphite, without any of the hassle of trying to set up your own open-source Graphite installation.

Monitoring your ClickHouse database is a proactive measure that helps maintain its health and ensure that it continues to meet the needs of your applications and users efficiently. It allows you to address issues before they become critical, ensuring that your database environment is secure, reliable, and performing optimally. In this article, we'll detail how to use the Telegraf agent to collect performance metrics from your ClickHouse clusters, and forward them to a datasource.

Incidents are a stressful time for your team: your service isn't working the way you expect and your customers/stakeholders want to know what's going on. The last thing you want to do is let your team improvise everything when it comes to responding to incidents. Google's own SRE book has great overall tips for incident management, part of which involves "develop(ing) and document(ing) your incident management procedures in advance", which this article dives into.

As the world continues to feel the pressure of climate change, more and more actors in the private sector are implementing solutions to reduce their carbon emissions and slow down global warming. For many organizations, technology is a major focus in their carbon reduction strategy. And most emissions are linked to digital workplace equipment. In fact, the workplace represents 70% of overall IT-related emissions.

SharePoint, a product of Microsoft’s suite of office tools, has revolutionized the way organizations collaborate and manage documents. At its core, SharePoint is designed to facilitate the seamless sharing of information, both within an organization and with external partners. The ability to share documents externally is particularly valuable in today’s global business environment, where collaboration with vendors, clients, and contractors across geographical boundaries is commonplace.

Cron jobs are tasks set to run by themselves at certain times or intervals. They help with doing repetitive tasks automatically, like backing up data, sending emails, and updating systems. In Node.js, cron jobs can make tasks in applications run by themselves, making things more efficient and reliable. Node.js gives a good way to set these tasks through different libraries and tools.

When multiple incidents stem from the same issue, it's a clear signal that we need to take action using a robust, step-by-step Problem Management process.

2024 is off to a fast start here at Gremlin. Since our last release roundup, we’ve released new experiment types, new features to improve integration with cloud platforms, and improvements to our auto-detection processes. Now you can push processes to their limits, find dependencies even easier, limit when tests can be run, and much more. We also introduced a slew of platform improvements to improve efficiency, performance, and user experience in the Gremlin web application.