In January 2020, the UK recorded its first case of COVID-19. The world was facing the unknown, and the only apparent way to contain the virus was for every nation across the planet to shut down. As governments across the globe planned for the unknown, organizations rapidly began seeking ways to support efforts to save lives and restart the economies of these countries. One such endeavor was the vital role technology could play in contact tracing.

I’m excited that ServiceNow has been named a Leader in the 2020 Gartner Magic Quadrant for Software Asset Management Tools. We were recognized for our Software Asset Management (SAM) solution, which we believe helps reduce software costs and mitigate license compliance risk with actionable IT insights. We think It’s a great example of how ServiceNow makes work, work better for people. ServiceNow innovates by listening to our customers.

As an executive your focus is always on delivering the most value from every investment. Value for your customers, and of course value for yourself. Yet there are so many places in the value delivery process where things can – and do – go wrong. The term “value stream” describes the end- to-end process of developing and delivering software to your clients.

I recently spoke with Alex Skrivseth, the Operations Manager at The Shed App, and discovered how he’s using InfluxDB to monitor the current levels of gas and diesel at various gas stations. Simply by extracting IoT sensor data, he has been able to provide valuable previously inaccessible data to fuel truck drivers.

When you’re on call and get paged at an inconvenient time, you need to be able to quickly determine the seriousness of the issue and act decisively to reduce system downtime. But pager notifications often don’t give you the information you need to investigate an issue from your mobile device, meaning that access to a laptop at all times is a must.

Amazon Kinesis Data Firehose is a service for ingesting, processing, and loading data from large, distributed sources such as clickstreams into multiple consumers for storage and real-time analytics. AWS recently launched a new Kinesis feature that allows users to ingest AWS service logs from CloudWatch and stream them directly to a third-party service for further analysis.

This article will focus on debugging JavaScript code within Microsoft Edge Developer Tools. The Edge DevTools are a powerful toolset built into the Edge browser on Microsoft Windows 10. The DevTools are also available as a standalone app to download from the Microsoft Store, if one prefers to run them separately from Edge itself. We’ll be using Raygun Crash Reporting to find the stack trace and the line of code the error occurred on. You can sign up for a free 14-day trial here.

Starting today with version 0.6.0 of the Node.js integration, instrumenting a Node.js app that uses Redis is much easier. In fact, we instrument it for you - meaning that if you use Redis in your own app, there’s no extra work for you, everything Just Works™ out of the box! 🎉

Over the last few decades, some firms have worked hard to hire the right people and develop the right processes. However, those achievements have not translated into bottom-line growth. A more detailed examination of that matter shows that the issue lies somewhere in productivity.

Jacob Scott is an experienced engineer and enthusiastic participant in the resilience engineering community, having spent time caring for the technology systems powering high-growth startups as well as unicorns like Lyft and Stripe. He is deeply passionate about how to apply learnings from modern safety science to real, complex socio-technical systems.