VPNs and Remote Desktop Gateways are two different tools used to achieve similar goals. That is: access content or software remotely and securely, and improve the overall freedom of the user – whether that’s from prying eyes or the need to have physical access to their business network. But while each option can be attractive, neither is without its security concerns.
Monitoring — by its very nature — requires privileged access to internal and external services. In order to safely maintain visibility into critical systems, it’s vital to have some form of secrets management to manage authentication credentials (AKA, "secrets"), including passwords, keys, APIs, tokens, and any other sensitive pieces of information in your IT infrastructure.
CareAR announces the availability of its ServiceNow integration, providing an innovative industry solution seamlessly extending enterprise-grade augmented reality (AR) visual support as part of a ServiceNow digital workflow experience.
We measure a lot of our ITSM success through increments of time. But mean time to resolution, time on page in the knowledgebase, and cases-per-hour aren’t just go-to metrics. They set the cultural expectations for our service teams – that improving service times, without sacrificing quality, is paramount.
Look around your desk, and you probably see a variety of tools that make you more productive — an ergonomic chair, a mug of coffee or tea, a notepad, or a charger. As individuals, we put great thought into making our personal space productive, a habit that many organizations have yet to fully replicate in their digital workspaces.
Chatbots are rising in popularity, both in consumer and enterprises circles, because they are quick, sometimes clever, and ultimately help workers and customers get answers to common questions without bogging down your service team. As part of our ITSM Professional package, ServiceNow’s Virtual Agent far exceeds some of the chatbots you may have used in your personal life for one simple reason – access to information.
The larger an enterprise becomes, the more systems and applications there are to monitor, and the more scalable its monitoring system has to be to keep up with business growth. This is the challenge that RingCentral — which provides cloud-based communications and collaboration solutions for businesses — faced and solved.
Downtime is the biggest nightmare for organizations that capitalize on technology. A study about enterprise outages found that nearly 96 percent of enterprises had faced downtime in the past three years. Businesses lose a minimum of $1.55 million annually and 545 hours of staff time due to IT downtime. Up to 51 percent of downtime is preventable, which means businesses are spending on damage control when these resources could be diverted to something more fruitful, like R&D.
Erlang & Elixir are ready for asynchronous work right off the bat. Generally speaking, background job systems aren’t needed as much as in other ecosystems but they still have their place for particular use cases. This post goes through a few best practices I often try to think of in advance when writing background jobs, so that I don’t hit some of the pain points that have hurt me multiple times in the past.
An SCM such as Git is more than just a database for source code. It’s not only the thing you need to interact with to get code to production, but also a log of changes on a project. It’s not just the last couple of weeks of commits that are worth looking at. Any commit remains relevant weeks, months and years later. A commit serves multiple purposes. The first one is to explain a change during its review and the second is to explain a change to a future reader.
