An extended period of website downtime is the stuff of nightmares for companies large and small. For a company such as Amazon, even one single minute of downtime can cost as much as $220,318.80 according to the latest calculations. For smaller companies, that figure will be minuscule in comparison, but it’s a number which can quickly snowball the longer your website is offline.

Whatever the nature of your business, whether you are a freelancer or an online retailer, the quality of your website is key to the success of your organisation. A well-run website serves as the online storefront of your organisation, acting as the destination point for people who are searching for the services you provide or the products you sell. Are you confident that you have all the main bases covered when it comes to the management of your website?

Six key trends are transforming customer service—Here’s how to translate them into real business value Today, digital transformation across the enterprise is impacting customer service. The most successful companies are evolving customer service from single-channel or non-integrated multichannel into a dynamic platform for customer experience.

It’s 2020, which means it’s time to look back at 2019 and reminisce about the good times – fun with family and friends, good food, travel, and memories to last a lifetime. Who am I kidding? Everyone remembers the bad stuff. The increasing impacts of climate change; relentless fires in the Amazon, California, and Australia; political and social unrest around the globe; and the last season of Game of Thrones. Jon Snow... you still know nothing.

With 2020 now well underway and the end of our financial year just around the corner, it’s a great moment to review some of the successes we have had in the EMEA Partner team over the past year. One particular highlight for us came in December when Orange Business Services, the digital transformation arm of Orange, named Splunk as its Digital & Data Partner of the Year at its annual awards in Paris.

Hey Everyone, We recently did a webinar with Christian Heger, technical head of the DATEV SOC, as well as Sebastian Schmerl, head of cyber defense of Computacenter. They shared their 6-month path of modernizing their security operations with help of Splunk technology and the MITRE ATT&CK framework. As we weren’t able to address all of the questions during the webinar, we discussed these afterwards and share them in this blog post as a Q&A follow-up.

Does one or more of the following personas describe you? If you fit one of those personas, you are in luck because I’m happy to tell you about some new Splunk integrations with Visual Studio Code in this blog.

Data destruction is an aggressive attack technique observed in several nation-state campaigns. This technique under MITRE ATT&CK 1485, describes actions of adversaries that may “..destroy data and files on specific systems or in large numbers on a network to interrupt availability to systems, services, and network resources. Data destruction is likely to render stored data irrecoverable by forensic techniques through overwriting files or data on local and remote drives”.

Amazon Managed Streaming for Apache Kafka (MSK) is a fully managed service that allows developers to build highly available and scalable applications on Kafka. In addition to enabling developers to migrate their existing Kafka applications to AWS, Amazon MSK handles the provisioning and maintenance of Kafka and ZooKeeper nodes and automatically replicates data across multiple availability zones for high availability.