Operations | Monitoring | ITSM | DevOps | Cloud

Latest News

The Ever-Changing IT Industry

Information technology (IT) never slows to a standstill. Technological change disrupts current processes or operations, requiring organizations to make alterations to IT spending. Deviating from legacy technology to 21st century advancements isn’t an option, it’s a requirement! Through automation and powerful integrations, organizations can breathe freely.

Monitoring Microservices: A 5-Step Guide

Why is monitoring microservices so important? It’s because we work in a time where systems are complex, distributed across multiple microservices. For example, even a simple e-commerce app may have Ordering, Product Catalog, and Shipping services. Our tooling and practices sometimes struggle to keep up with such complexity.

UTM Editor - efficient tagging of campaign links

You can evaluate the effectiveness of an advertising campaign as a whole. But in order to optimize it on an ongoing basis and get the most out of its budget, you need detailed data on the effectiveness of individual channels, creations, and locations. This is what UTM tags (or UTM codes) are for – parameters added to the landing page URL that don’t affect its display but allow the analytical package (e.g. Google Analytics) to record additional information about traffic sources.

Protecting critical business systems and ensuring business continuity in the age of COVID-19

As we are all adjusting to this new reality of living and working in the time of COVID-19, the coronavirus, there is so much that we need to take into consideration. Clearly, the health and safety of our family and colleagues is priority number one – and the local authorities have provided guidance on how to maximize protection.

Three pillars to digital government

The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government. The ability to provide a modern digital experience to citizens and employees is now a basic expectation for all federal chief information officers (CIOs). Today, trust in institutions is near historic lows, setting the stakes for successful digital transformations at an all-time high.

Digital workflows help Washington State respond to COVID-19

In a pandemic, it’s critical for government agencies and healthcare providers to mobilize quickly. Washington State is ground zero in the United States for COVID-19 where the first US deaths were reported in February 2019, according to the Centers for Disease Control. Since then the disease has spread to nearly every state in the country, and is now a global pandemic. Health officials have been working around the clock to contain the virus.

Our customer care plan for COVID-19

Today ServiceNow announced a customer care plan to support our public and private sector customers in managing the COVID-19 pandemic. As part of this effort, we’re announcing four new community apps to help our customers, including government agencies and enterprises, manage complex emergency response workflows. These apps are now available at servicenow.com/crisisresponse for customers to access free of charge through September 30, 2020.

Hybrid Cloud Challenges: How to optimize monitoring and analytics for IT Ops

Let’s start with a simple picture and a question. You are involved in the day-to-day running of a complex and hybrid cloud of IT systems and applications. These systems, technologies, applications, processes and other platforms perform a number of critical business functions.

Performance Monitoring in the Cloud: Does it Still Matter?

So your organization has decided to move to the cloud. Smart move! Many companies today are either making the move to the cloud or have already made it. According to RightScale’s 2019 State of the Cloud Survey, 94% of IT professionals say their companies use the cloud. Over 90% is public cloud. Gartner predicts that public cloud revenue will increase by 17% in 2020. The biggest percentage increase is expected with IaaS. So, you’re clearly not alone.

Why We Chose k3s to Power our Kubernetes Service

This blog post is an adaptation of a talk I gave at the Cloud Native meetup in Birmingham in the UK in February 2020. It details the advantages of k3s, a lightweight Kubernetes distribution we have deployed as part of a managed Kubernetes service. Developed by Rancher Labs, k3s allows for quick deployments for testing, CI/CD runs and getting to grips with Kubernetes without having to commit to large-scale infrastructure and the costs that would bring.