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The Achilles Heel - Why Our Competitors Fall Short

I often smirk when I hear or read about other companies pitching a digital experience management platform for IT support. To outsiders this claim may sound innocuous but after 30 years in IT I know most cannot even come close to understanding, let alone managing, the full Digital Employee Experience (DEX). Why? It’s best to define some terms before I draw any lines in the sand.

How to create user groups and route alerts

“Servcies&Systems” category subscriptions provide a highly flexible way of routing alerts to specific user groups. This can for instance be used to route alerts based on responsibilities or skills. But other scenarios are possible too as the category subscription mechanism is extremely powerful. SIGNL4 currently provides two fundamental ways of routing alerts. The first layer is the routing of alerts based on the “on duty” status.

Stackery Announces Support for AWS HTTP APIs service

Stackery is pleased to announce its addition of support for the new AWS HTTP APIs service which is being introduced today alongside the existing API Gateway tooling. Our addition of such support, in parallel with the GA announcement of HTTP APIs, is an example of how we partner with AWS to accelerate serverless application development and delivery for customers.

Overcoming digital transformation fatigue

Five things to consider for reinvigorating your optimization efforts. Remember that one amazing toy you simply HAD to have as a kid? It’s all you could think about. Every day without it actually felt painful. But when you finally managed to save up enough money to buy that wonderous thing…what you ended up with was a huge disappointment. It didn’t do what was promised. It broke easily. It was cheaply made. And it quickly was added to your heap of discarded playthings.

Create a URL shortener API with Kotlin, the micro-framework Ktor and PostgreSQL (Part 1/2)

The source code for this post can be found on this github repo Ktor is a brand new micro-framework created by the Jetbrains team and running over the JVM. Jetbrains are the authors of Kotlin - the official language for Android, and Intellij - one of the popular IDE. I personally have +4 years of experience using Spring and I wanted to give a try to Ktor which seems promising. Creating a URL shortener is a good way to start.

Azure Service Bus Topics vs Event Grid

This blog will brief on the distinction between Azure Service Bus Topics and Azure Event Grid. First let us see a short introduction of what these Azure services are, before getting deeper into their distinctions. It is important to note the difference between services that deliver an event and services that deliver a message. Service Bus topics handles messages whereas Azure Event Grid handles events.

Succeeding With Service Level Objectives

In this blog, Danny Mican, a Senior Site Reliability Engineer, outlines how to implement SLOs from scratch using the IIDARR process. He also states it is extremely crucial for your SLOs to be actionable and is always following a feedback approach as it will play an important role in the debate of Features Vs Technical Debt.

Great Incident Response Requires 3 Major Components

With remote work becoming more common, and distributed teams the norm, incident response has become even trickier. Years ago, everyone would gather in a war room and sort through the issue together, boots on the ground. Now, things have shifted. Remote work is only projected to increase, and teams need to be able to adapt in order to resolve incidents quickly and efficiently, even if team members are a thousand miles away. But how can we make great incident response a reality?