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MSP

The latest News and Information on Managed Service Providers and related technologies.

Introducing ServiceDesk Plus MSP 10.5: The all-in-one MSP Business Software

The latest update to #ServiceDeskPlusMSP brings a refreshing new UI and exciting new features empowering your #servicedesk with capabilities that will help you take your business to the next level, and provide an enhanced service experience to your customers.

Improve Your MSP's Employee Utilization Rates to Boost Your Bottom Line

For MSP business owners, figuring out how to improve your bottom line is like an ongoing game of tug of war. Do you raise your rates or do you make your service staff more productive? Raising rates may seem like the easier option, but at the risk of upsetting existing clients and losing prospects to competitors with better rates, it may not be your best bet. Instead, you should focus on improving service efficiency and productivity within your MSP.

Ransomware, interrupted: Sodinokibi and the supply chain

Last month, the Elastic Security Protections Team prevented an attempted ransomware attack targeting an organization monitored by one of our customers, an IT Managed Service Provider (MSP). We analyzed the alerts that were generated after an adversary’s process injection attempts were prevented by Elastic Endpoint Security on several endpoints. Adversaries often attempt to inject their malicious code into a running process before encrypting and holding the victim’s data to ransom.

Revisited: How to Run a 24×7 MSP

As 2019 comes to an end, OnPage would like to re-inform MSP teams about the value and importance of offering a 24×7 support service. Twenty-four seven support ensures that client issues are quickly resolved by an after-hours support team. Though 24×7 support is a must-have offering, MSPs must first re-work their internal workflows and policies, ensuring that after-hours servicing is a pain-free venture.

Stress Management Tips for IT Business Owners

I recently had a conversation with an IT business owner who told me he felt burned out. While his business experienced steady growth over the past 12 months—and he was pleased with the positive impact on his bottom line—he felt like he’d achieved this success at the expense of his health. I knew how he felt. I’d been there too. Chances are, like a lot of people in our industry, you’ve been there too.

SolarWinds Continues to Drive Customer Success Through Growth of its Learning Portal, the MSP Institute

DURHAM, North Carolina - November 21 2019 - SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its MSP Institute, an online learning portal designed to provide training through business, sales, marketing, and technical courses, continues to develop and drive customer success.

Secret Keys to the Password Kingdom

Building trust with customers is a must for MSPs. And because of the unique nature of MSPs, it’s not always easy. Your customers aren’t simply giving you administrative access to a few admin accounts—they’re sharing secrets which must be securely managed across all the systems, apps, and users you manage for them. Passwords, SSH keys, licenses, cloud infrastructure logins, and SaaS portal accounts are just the beginning. To solve issues quickly, your technicians can’t waste time locating the credentials needed to resolve issues and make users happy.