Mission creep is a phenomenon that occurs after a project begins and gains momentum, but then gradually grows beyond the original, intended scope. One day you wake up and realize that, instead of an efficient, manageable project, you’ve got a monster on your hands. For enterprises in the midst of dynamic growth, IT infrastructure is often beset by mission creep. The incumbent organization acquires smaller operations, integrates their technology, and soon things are out of control.

Ensuring a seamless customer experience is a growing challenge for digital technology providers. Yet, as functionality and a customer base scale, predictability can become challenging.

Anyone thinking about embarking on the journey to extend their IT Service Management (ITSM) with IT Asset Management (ITAM) should have a sit-down with Jenny Rock from the City of Seattle. A 27-year technology veteran who began her career in the telecommunications industry, Jenny has been with the City of Seattle for 15 years — the last four as Product Engineer in what is now known as the Collaboration and Workplace Technologies division.

High performance automobiles are built to be driven on the open road, at high speeds, hugging each curve and accelerating on the straightaways—they’re not for trips to the grocery store.

Citizens utilize mobile and consumer-facing applications in everyday life, so it’s no surprise that they demand seamless access and high availability of government services online. Whether it’s making payments or applying for benefits, citizens and constituents alike expect these services to be available around the clock.

Companies are always looking for transparency and visibility when it comes to monitoring, but as monitoring requirements and methods evolve, it’s not always easy to keep up. That’s why Opsdis, an observability consulting company based in Göteborg, Sweden, was founded. The firm focuses solely on helping clients implement systems for monitoring and metrics so they can keep up with the ever-expanding world of cloud computing and containerized environments.

See how the Logit.io platform helped give Youredi a more streamlined reporting and data visualisation alternative to using Microsoft’s Power BI in our latest customer case study. Outside of its BI capabilities, the Logit.io platform is used throughout Youredi by everyone from their technical teams through to their customer support and professional services department.

An update on how xMatters service reliability platform is improving animal rescue response times through WIRES in Australia. We are extremely grateful for xMatters support and are excited to share this update with the xMatters community. We have made so much progress with our wildlife rescue response systems since the devastating bushfires of 2019 and 2020, despite the continuing challenges of COVID-19.

If the last year has taught those of us at ScienceLogic anything, it is that we underestimated how much our customers and partners relied on us. It’s understandable, really, since no one could have anticipated the pandemic-driven chaos, and how it would push IT to its limits—and beyond.