Operations | Monitoring | ITSM | DevOps | Cloud

Case Study

How Sportsbet enhanced data security with automation

At Sportsbet, an Australian online betting company with more than 1.25 million customers, one thing we’re not willing to take a gamble on is customer security. That means having strict identity and access management protocols in place to protect customer data and get better visibility into whom our employees are and what they have access to.

With DX NetOps, Oil Firm Scales Remote Network Access for 60,000 Users

Like many in 2020, executives at this large oil and gas services company made the decision to have most employees work from home and to restrict all nonessential business travel in order to keep their employees safe. The company rose to this challenge at the very outset of the pandemic. A virtual private network (VPN) is the most common and secure way to provide access to company resources and data when employees are traveling or working remotely.

Major Auto Insurance Provider Fuels Field Agent Productivity With End User Experience Monitoring

Many organizations immediately pivoted to a largely remote workforce in March of 2020. For many IT teams, across all industries, this meant a huge rushed effort to make sure employees had the technology to work from home effectively. Fortunately, many companies, specifically in the insurance industry, already had remote workers and have weathered this transition well.

Baystate Health Employs DX NetOps to Manage Pandemic-Related Demand and Ensure 100% Network Availability

As we all know, the pandemic changed everything, from the way we shopped to the way we received healthcare. It introduced a whole new way to interact with healthcare professionals for yearly check-ups, consultations, and more. The pandemic also put the network in the spotlight as a critical method to deliver reliable applications experiences. All, if not most medical professionals used the telehealth application as one of the only ways to provide quality patient care.

Bilt Graphic Paper Private Limited saves $15,000 per year using OpManager

Bilt Graphic Paper Private Limited (BGPPL), a subsidiary of Bilt Paper B.V., is a paper manufacturing company based in India, with manufacturing plants in Bhigwan, Ballarpur, and Ashti in the state of Maharashtra. BGPPL established the most modern technology in the writing and printing segment in India intending to meet every demand of the rapidly progressing printing industry.

How NZTE streamlined employee experience and boosted satisfaction 53%

A Maori proverb says, “What is the most important thing in the world? It is the people, it is the people, it is the people.” At New Zealand Trade and Enterprise (NZTE), a government-owned business development agency responsible for supporting exporters from more than 50 countries, we live by that proverb, keeping people at the center of everything we do. Our aim is to promote a productive, sustainable, and inclusive economy in New Zealand and the world.

How BasisAI uses Grafana and Prometheus to monitor model drift in machine learning workloads

Qiao Han is a Software Engineer at BasisAI and co-author of Boxkite. He is interested in everything related to observability and has contributed to popular open source projects like libcurl and aiohttp. This post is written together with his coworker Linh Nguyen, who is a Tech Lead at BasisAI.

How Redox quickly identify and resolve database performance issues

In the IT team at Redox, I wear two hats: Software Development Manager and DBA. I’m the only DBA in the team, so if anything goes wrong it’s my job to identify and fix it. As you might imagine, this can be challenging when being a DBA isn’t your full-time role. Based in Sydney, Redox is one of the leading chemical and ingredients distributors in the world, with over 350 employees across our locations in Australia, New Zealand, Malaysia, and the US.

How Cox Automotive's IT Operations Team Relies On Monitoring To Help Bring 27 Company Brands and Over 700 Applications Under One Roof

Cox Automotive is a global company with over 40,000 auto dealer clients across five continents. The company, which houses Kelly Blue Book, Autotrader, and 25 other brands, was built through acquisitions. Its IT Operations team is tasked with bringing them together under the Cox Automotive umbrella and ensuring “a good, consistent experience” for its customers worldwide.