Operations | Monitoring | ITSM | DevOps | Cloud

Case Study

ServiceNow and Coca-Cola European Partners offer blueprint for safe return to workplace

It’s been more than seven months of forced work from home for many of us, particularly in the United States. That’s six months in which our spouses, our kids, and our parents became our colleagues. And I don’t know about you, but I’m starting to feel a little antsy. If this Wall Street Journal article is any indication, I’m far from alone. Despite an initial boost in productivity, cracks in the remote work experience are clearly starting to emerge.

How Mercari Scales Vision, Culture, & Reliability

In a recent fireside chat with Mohan Bhatkar, Head of Engineering for the Customer Reliability Platform at Mercari, Inc. sat down with Blameless Co-Founder Ashar Rizqi. They talked about scaling while avoiding silos, exciting day-to-day challenges, instilling a culture of empowerment, and more. Here are their top insights and the lightly edited transcript of their conversation.

Denmark's Largest Utility Company Accelerates Incident Response

As Denmark’s largest power, utility and telecommunications company servicing 1.5 million customers, Norlys understands the need for fast response to security alerts. When the company first started, the Norlys security team built their own log analytics and incident response capabilities from the ground up. This homegrown approach presented challenges, including manual workflows, too many repetitive tasks and difficult-to-maintain processes.

OpManager helps UK food retailer troubleshoot network issues faster

A.F. Blakemore & Son Ltd is a renowned food retail and distribution company based in the United Kingdom. It is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. How OpManager helped A.F. Blakemore A.F. Blakemore has two internal data centers that process and manage logistics, retail, and distribution data. However, it did not have a separate tool for monitoring its network, which created problems.

Netlify - Accelerating Sales Cycle with Catchpoint

Founded in 2014, Netlify is a web developer platform that helps you build and deploy feature-rich websites. Netlify uses Jamstack technology for the efficient deployment of websites that are optimized to deliver a great end-user experience. The platform decouples the application backend and frontend, enabling a frictionless, streamlined way to build and deploy apps at scale.

Automating Incident Callouts for Canadian Pacific's Engineering Team

Canadian Pacific (CP) is a historic Canadian Class I railroad incorporated in 1881. It was CP that connected the country and became Canada’s first transcontinental railway. Headquartered in Calgary, Alberta, it owns approximately 13,000 miles of track across Canada and the United States. Canadian Pacific initially introduced Enterprise Alert in 2016 to increase speed and effectiveness of incident callouts to information workers, and staff in various departments.

How Mercari reduced request latency by 15% with Cloud Profiler

The events of 2020 have accelerated ecommerce, increasing demand for and traffic on online marketplaces. Analyst eMarketer predicts that ecommerce sales in the United States will grow 18% in 2020, against an overall fall in total retail sales of 10.5% for the year. Likewise, our business—Japan-headquartered consumer-to-consumer marketplace Mercari Inc—is growing rapidly. In the United States alone, we have seen 74% year-on-year growth in monthly average users to 3.4 million.

OpenShift Optimization with Jenkins CI/CD

Learn how Raiffeisen Bank International uses Densify container optimization analytics in their Jenkins CI/CD pipeline to precisely resource their Red Hat OpenShift containers. Since embedding Densify into their CI/CD workflow, Raiffeisen has reduced resource demands, cut the frequency at which container resources need to be expanded by nearly 50%, and reduced the risk of instability caused by memory shortages.