Operations | Monitoring | ITSM | DevOps | Cloud

Case Study

StartingPoint - 2020 - Testimonial - Chris Trujillo, Director of Customer Operations at Employbridge

Chris Trujillo, Director of Customer Operations at Employbridge, shares his testimonial of Employbridge's use of StartingPoint to improve their customer operations and customer experience.

3 Times CloudZero Helped Real Companies Take Action With Cloud Cost Intelligence

One of the many aspects of CloudZero’s cloud cost intelligence is anomaly detection. Unlike solutions which require you to set budgets or thresholds, CloudZero uses machine learning to automatically detect and alert on anomalies, then send them directly to dev team Slack channels where the responsible engineers can view and take action. Here are just a few examples of real customer anomalies, what caused them, and the action the customer took.

German research organization bids adieu to multiple management platforms using OpManager

GFK is Germany’s largest market research institute and the fourth biggest market research organization in the world. It has a global digital presence in over 60 countries, with around 120 offices, and has been providing consumer and market insights for over 85 years. How OpManager helped GFK GFK struggled to find the right solution while managing its data centers and relied on too many management platforms.

Using Mattermost as a tool for COVID-19 contact tracing

VCLB Ghent is a Belgian non-profit organization that serves pupils between the ages of 3 and 18 years old. Every two years, we offer students a free medical checkup. The organization also works with schools to support students that struggle with learning disabilities, behavioral problems, and other issues. As a multidisciplinary team, VCLB Ghent’s staff does contact tracing for schools in the event of an outbreak of a contagious disease, such as meningitis, hepatitis, or measles.

Reduce operational risk with a strong data classification foundation

Alcon Laboratories is the global leader in eye care, with a history spanning more than seven decades. The company offers a broad portfolio of products to enhance sight and improve people’s lives. Each year, more than 260 million people in 140+ countries rely on its surgical and vision care products to address conditions such as cataracts, glaucoma, retinal diseases, and refractive errors.

Play: Modernizing telecommunications with the Elastic Stack

The telecommunications world is in the middle of its fourth industrial revolution. Organisations are trying to bring out as many new services as possible to monetise their infrastructure, but despite their modern approach, they still own and maintain legacy — and most importantly — multi-vendor infrastructures. Due to complex organisational structures and decentralised management systems, most responsibilities are divided between multiple departments.

Sourcepoint - Scaling Business and Optimizing Customer Journey with Catchpoint

Sourcepoint, founded in 2015, works with both sellers and buyers of media and data, including marketers, heads of advertising operations, and privacy professionals. Sourcepoint provides solutions that ensure compliance with privacy regulations like GDPR and CCPA while helping its clients optimize revenue.

Genesys + Splunk = Complete Control Over Your Contact Center

Genesys is one of the world’s leading Contact Centre platforms, offering their customers the ability to deliver superior experiences. Genesys offers a range of solutions which cover SaaS, multi-cloud, and on-premises options to cater for all of their customer requirements. Splunk is traditionally known for helping customers with challenges around IT monitoring and security requirements regardless of whether they are running an on-premises datacenter or have a cloud first approach.

ConnectData Sintel and VirtualMetric Deliver End-to-end Infrastructure and Monitoring Solutions for MSPs

VirtualMetric and ConnectData Sintel stepped into a partnership to deliver all-in-one monitoring solutions for cloud service providers, managed service provider and telecoms in France. The new partnership combines the experience of ConnectData Sintel on the French market with the advanced capabilities of VirtualMetric to deliver in-depth data analytics for the health and performance of large infrastructures.