Operations | Monitoring | ITSM | DevOps | Cloud

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Drilling down into Stackdriver Service Monitoring

If you’re responsible for application performance and availability, you know how hard it can be to see it through the eyes of your customers and end users. We think that’s really going to change with last week’s introduction of Stackdriver Service Monitoring, a new tool for monitoring how your customers perceive your applications, and that then lets you drill down to the underlying infrastructure when there’s a problem.

What Customer Success Means to Sentry

At Sentry, collaboration is vital to everything we do. While this collaboration is often internal (product and engineering), we also recognizes the value of external, customer-focused collaboration. Enter: Sentry’s Customer Success team. As a group of experienced Customer Success Managers (CSMs), we’re here to help our paying customers achieve their objectives and get the most out of Sentry.

Elasticsearch Service: Getting Started with Hosted Elasticsearch

Elasticsearch Service is a hosted Elasticsearch solution from Elastic. Elasticsearch Service makes it easy to deploy and manage your Elasticsearch clusters. Just tell us the size of your cluster, your preferred cloud provider, and the geographic location; we take care of the rest.

How to Communicate with Customers During an Outage

Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.

XpoLog Announces: New Analytics App for Linux Logs

XpoLog 7 brings your data into a new age of log analysis and management. While the industry is focused on developing advanced search abilities and simplifying log analysis, nobody has been able to resolve the persistent issues of the long, complex and tedious deployments. Up until today! XpoLog 7 is proud to offer full automation of the entire log management lifecycle!

Creating the company culture

It is easy to communicate when you are only two. That was us when starting off WebGazer. The easiest way to decide on an issue was to discuss it in person or on the phone. We did not need to think on in-house culture, values and so on. This is mostly due to the fact that we, two of us, were all those at once. We were walking-ethics, values and everything you would expect from a website monitoring service.