Enable critical mobile notifications when 'Do Not Disturb' mode is on
You can use ilert mobile app to receive notifications even when your phone is muted. In this video, you will learn how to switch on this feature.
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New Features: AI Help for On-call Schedules, Event Explorer, and Revamped Status Page Designs
We're thrilled to announce the latest enhancements to ilert AI in our most recent update. For those eager to dive into AI functionalities firsthand, we invite you to reach out to us at support@ilert.com. We'd be more than happy to welcome you into our Beta program. Moreover, we always appreciate your input on the ilert roadmap and look forward to hearing your innovative feature suggestions. Now, let's delve into the exciting new updates!
ChatOps and Incident Management: Tips to Expand Microsoft Teams Capabilities
How can the most popular ChatOps tool be used to manage incidents and resolve them faster? We gathered helpful tips that should help you reduce MTTR.
Use ilert mobile app to take someone else's on-call shift
Use the ilert mobile app to receive push notifications about alerts and gain access to essential incident management features so that you can take immediate action from anywhere. The app also allows you to quickly take over your colleague's on-call shift while on the go. Check out the video to learn more about this feature.
A Practical Introduction to Incident Management Metrics
Tracking your incident management metrics is necessary for any intended optimizations within your organization. Whether your team is looking to align with the company’s business goals, to benchmark and elevate performance, to increase customer satisfaction, or more, scrutinizing these metrics is the way to go.
What is Alert Fatigue in DevOps and How to Combat It With the Help of ilert
You may have a team chat where automatic alerts fall in great numbers daily. Although these alerts are meant to notify you of issues, they often go unnoticed as you scroll through dozens of them. When we talk about IT alerts, things are getting even more complicated because they include many technical details you must decipher. This is one of many simple examples of alert fatigue.
Use ilert support hours
Use ilert support hours for alert sources to manage notifications' priority.
Never miss machines malfunctioning with ilert integration for Tulip
Downtime costs money. That's why an effective incident management system is crucial. We're excited to announce our new partnership with Tulip to help manufacturers manage incidents better. This integration is an important advancement for complex production processes that require an in-depth operational strategy.
Mastering IT Alerting: A Short Guide for DevOps Engineers
$575 million was the cost of a huge IT incident that hit Equifax, one of the largest credit reporting agencies in the U.S. In September 2017, Equifax announced a data breach that impacted approximately 147 million consumers. The breach occurred due to a vulnerability in the Apache Struts web application framework, which Equifax failed to patch in time. This vulnerability allowed hackers to access the company's systems and exfiltrate sensitive data.
How to take someone else's on-call shift in ilert
This video demonstrates how to take over a colleague's on-call shift in ilert. This feature is particularly useful if a team member is going on vacation or needs to take sick leave.