Incidents are a costly burden on businesses. Despite assembling the right people and teams, the manual work, tool setup and prolonged tasks can negatively impact customer experience. The need for adaptable processes to address diverse incident types further complicates the situation. This is where the PagerDuty Operations Cloud steps in. It streamlines and automates all the various manual steps in the incident response process.

Off late more and more businesses are relying on ChatOps tools like Microsoft Teams for a range of functions beyond simple communication. Incident management is no exception to this growing trend. However, Microsoft Teams alone may not possess all the necessary capabilities to efficiently perform these functions. To bridge this gap, integration with core applications becomes necessary.

A security incident is the last thing any DevOps lead wants to see. Along with the vast number of protocols required to overcome an incident, there’s a hefty amount of paperwork to complete. Security incidents can even lead to legal repercussions, if personal data is leaked. Incident response templates offer insight into: An incident response plan template drastically reduces the time and effort spent dealing with incident reports.

Most commonly, businesses take a reactive approach to incident management. After all, the concept of incident response seems inherently reactive. However, it is possible—and often necessary—to take more proactive measures. This entails identifying potential problems and taking steps to remediate them before they become incidents.

The nature of security and incident management is cyclical rather than linear. Resolving an issue doesn't mark the end of the team's responsibilities. Instead, it signals the opportunity to enhance reliability, strategize, prepare, and prevent similar problems. This is where the incident response helps and comes into the picture. But what is incident response, and what steps are included in the incident response lifecycle? Let's understand them in detail.

In this post you’ll learn how Kosli’s Change Forensics gives DevOps, Platform, and Site Reliability Engineers the ability to rapidly pinpoint and understand changes and events in their infrastructure and applications, and get to the cause(s) of an incident quickly.

In the fast-paced world of software development, every minute counts. When disruptions occur, whether there are minor or major system failures, organizations need to bounce back to maintain seamless operations. That's where MTTR (Mean Time to Repair) steps onto the stage as a game-changing metric. Are you ready to unlock the secrets behind reducing downtime, boosting performance, and ensuring software reliability?

With the growing popularity of Kubernetes as a container orchestration platform powering the microservices revolution, comes greater complexity with managing, monitoring, and responding to incidents at scale. Challenges with real production environments include full visibility into your clusters and environment’s health, alongside real-time incident management and response.