We don’t need to tell you how important it is for vendors to communicate with their customers in ever engaging ways. We also don’t need to emphasize the criticality of understanding exactly what a potential customer is looking for when visiting your product website and presenting him with a range of choices from your services. But not every business can invest in a full-blown hundred (or so) member team to handle front-desk operations for their website.

One of the biggest challenges in a self-provisioned, public cloud environment like Amazon Web Services (AWS) is finding the right balance between resources, performance, and cost. With no initial visibility into usage stats, AWS customers tend to overprovision compute, storage, and database resources to cushion sudden spikes in demand. If users could see resource usage, they'd be able to determine if the numbers provisioned are really in line with the application workload.

Many SpiceHeads who use our Desktop apps have told us that there are numerous scenarios in their day-to-day jobs that can be made easier by integrating network discovery with Help Desk. Today we’re proud to announce that our IP Scanner tool is now integrated with Spiceworks Cloud Help Desk.

Goliath Technologies has been a strong player in the Citrix ecosystem for quite a while now with multiple products such as their Performance Monitor, Application Monitor and Netscaler Monitor. The solutions already had support for VMware vSphere to monitor virtual machines and the physical infrastructure, and since the newest version, the Goliath Performance Monitor also supports VMware Horizon.

AlarmsOne already has built-in integrations with SaaS-based help desk tools such as ServiceDesk Plus On-Demand, Zendesk, and Zoho Desk to help IT management and help desk teams stay on the same page.

We all like fast sites, especially in 2018. But how can we determine if a website is snappy enough? Are there any response time standards that we can refer to? Do search engines prefer fast-loading sites as well? This article will answer those questions.