Operations | Monitoring | ITSM | DevOps | Cloud

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How to Fix "Upstream Connect Error" in 7 Different Contexts

The error "upstream connect error or disconnect/reset before headers. reset reason: connection failure" has become a challenge for DevOps teams. This critical error, occurring when services fail to establish or maintain connections with their upstream dependencies, can significantly impact system reliability and user experience.

Prometheus Blackbox Exporter vs Kuberhealthy for K8s monitoring

We all implement tools to monitor our nodes and keep our entire cluster up and running. But how often do updates, failures, or errors mean that users suffer outages, even though our status boards look green? As Kubernetes has enabled more complex microservice architecture, the gap between the state of the dashboard, and the health of services for the user, has grown wider.

Civo's INR 200 Crore Investment into the Indian Tech Market

As digital transformation highlights the importance of data protection in India, data sovereignty has become essential for businesses to secure digital assets and meet local regulations. In a world where data security, privacy, and regulatory compliance are top priorities, sovereign cloud solutions have emerged as vital for safeguarding digital operations. Civo is addressing these needs by launching the Civo India Sovereign Cloud.

How to query private network data without an agent using AWS and Grafana Cloud

Connecting to data sources in a private network or an Amazon Virtual Private Cloud (Amazon VPC) can require extra attention to the network security configuration to prevent unintended network exposure. For example, if you wanted to query a network-secured data source, like a MySQL database or an Elasticsearch cluster, that is hosted in an on-premises private network, you would need to open your network to inbound queries from a range of IP addresses.

The evolution of Grafana Cloud Synthetic Monitoring: new features, pricing updates, and more

With 2024 coming to a close, it’s a good time to reflect on how Grafana Cloud has evolved this year — and synthetic monitoring, in particular, is one area where we’ve really focused our efforts. In May, we rolled out a revamped version of Grafana Cloud Synthetic Monitoring with the overall goal of making your monitoring processes not just more efficient, but more impactful.

Best Practices for On-Call Rotation

On-call rotations are crucial for ensuring that technical teams are ready to tackle incidents, outages, or emergencies outside of regular hours. (Check our detailed guide on understanding on-call rotations in incident management). This system assigns specific team members to be available for immediate response, ensuring someone is always on duty to address critical issues.

Understanding On-Call Rotation in Incident Management

On-call rotation is a system where team members take turns being available to handle urgent issues outside regular working hours. This is crucial in fields like IT, healthcare, and customer service, where quick responses can greatly affect service continuity and customer satisfaction. The on-call engineer is tasked with diagnosing and fixing problems to minimize disruptions and maintain platform stability.

The KPI Commandments: A Guide to Setting Targets in IT

As VP of Business Applications at SolarWinds, I have the privilege of working with a team of IT professionals dedicated to achieving operational excellence. Our internal metrics for mean time to repair (MTTR), mean time to acknowledge (MTTA), and customer satisfaction (CSAT) all range between 95% and 100%, but what are the stories behind the percentages?

ECS Vs. Kubernetes: A Detailed Guide To Container Solutions

Containers improve application development with portability, efficiency, and scalability while accelerating deployments. Amazon ECS and Kubernetes are two of the top choices for container orchestration, but how do they stack up against each other? In this guide, we’ll break down the key differences, helping you choose the right solution for your containerization needs.