This enhancement is part of Raygun’s 12 Days of Christmas 2024. Over the past few weeks, we’ve shared daily updates on bug fixes and feature improvements inspired by feedback from you, our customers. These are the small but impactful changes you’ve asked for, designed to make Raygun faster and easier to use. Merry Christmas and thanks for following along—we’re excited to keep enhancing the tools you rely on!

Top tips is a weekly column where we highlight what’s trending in the tech world and list ways to explore these trends. This week, we explore ways in which IT admins can optimize the IT infrastructure during the holidays while leaving room for enjoyment. December is here, and the holiday spirit is in the air. While you prune your Christmas tree at the start of the holiday season, your IT infrastructure requires consistent pruning throughout the year by IT admins.

This was an important year for our industry. On one side, digital transformation efforts continue to make almost every business process and almost every human process digital, which means dependent on the internet. Almost every application, every system is cloud-centric, service-oriented, and composed of multiple geographically dispersed services. The Internet is fragile, complex, and constantly changing.

The scene is familiar to any IT operations professional: the dreaded 3 AM call, multiple monitoring tools showing conflicting status indicators, and teams pointing fingers instead of solving problems. For managed service providers (MSPs) supporting hundreds or thousands of customers, this challenge multiplies exponentially. But at AWS re:Invent 2024, Synoptek’s team revealed how they’ve fundamentally transformed this reality for their 1,200+ customer base through AI-powered observability.

Today’s IT teams face unprecedented challenges as they manage increasingly complex hybrid and multi-cloud environments and vast amounts of data. The pressure to maintain uptime, optimize performance, and ensure security – all while balancing limited resources – has become a daunting task for even the most seasoned professionals. So how can these organizations stay ahead of the curve?

When we launched our fully-featured Microsoft Teams integration in May, our goal was clear: to provide enterprise teams with the robust and comprehensive toolset they need to manage incidents faster and more effectively – right where they work. It’s all part of our commitment to building the leading enterprise incident management solution. Today, we’ve enhanced our Teams integration by adding the ability to automatically create Microsoft Teams group chats directly from your Runbooks.

Are your IT systems underperforming due to incomplete or outdated data? In ITOps, where quick and accurate decision-making is critical, raw data alone can limit efficiency. Data enrichment adds the context needed to turn basic data into a powerful source of actionable insights.