Operations | Monitoring | ITSM | DevOps | Cloud

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How to Communicate with Customers During an Outage

Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.

XpoLog Announces: New Analytics App for Linux Logs

XpoLog 7 brings your data into a new age of log analysis and management. While the industry is focused on developing advanced search abilities and simplifying log analysis, nobody has been able to resolve the persistent issues of the long, complex and tedious deployments. Up until today! XpoLog 7 is proud to offer full automation of the entire log management lifecycle!

Creating the company culture

It is easy to communicate when you are only two. That was us when starting off WebGazer. The easiest way to decide on an issue was to discuss it in person or on the phone. We did not need to think on in-house culture, values and so on. This is mostly due to the fact that we, two of us, were all those at once. We were walking-ethics, values and everything you would expect from a website monitoring service.

Terraform vs Helm Charts

With the increasing adoption of containerization, the need arose to manage, schedule and control clusters of containers, and that’s where Kubernetes comes in. Kubernetes is an open-source system for automating deployment, scaling, and management of containerized applications, generally being Docker containers. When interfacing with Kubernetes, 2 competing tools are often discussed: Terraform, and Helm.

Transparent SLIs: See Google Cloud the way your application experiences it

Like all good IT organizations, you religiously measure the performance and availability of your services and applications. But if those apps run in the cloud, critical components are often delivered by a third party or the cloud provider. In the case of a service disruption or degraded performance, how do you know what the problem is—your code, the network, or the provider? And, if the problem is with the service provider, how do you convince them to take action as quickly as possible?

Centralized Logging Solution for Google Cloud Platform (Cloud Next '18)

In this session, we’ll give practical guidance on consolidating and managing your logs, share tips on both what to log and what not to log, discuss logging agents and their potential pitfalls, and show you how to extract value from your log entries for reporting and alerting on logs.