Operations | Monitoring | ITSM | DevOps | Cloud

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Using LLMs for Automated IT Incident Management

Large language models are algorithms designed to understand, generate, and manipulate human language. State-of-the-art large language models include OpenAI’s GPT-4o, Anthropic Claude Sonnet 3.5, and Meta LLaMA 3.1. They are built using neural networks with billions or even trillions of parameters. They are trained on vast datasets that can include text from the internet, books, code, and other information sources.

What Is Network Monitoring?

Network monitoring is a critical component of the modern IT industry. With a comprehensive network health and performance perspective, enterprise IT can proactively identify and fix possible issues, ensuring optimal network operation and reducing downtime. Unchecked, network failures can cause significant disruptions in business operations, lost productivity, and financial losses.

Security by Default: The Crucial Complement to Secure by Design

Legacy cybersecurity systems – many designed over a decade ago – fail to account for the new breed of attacker capabilities and vulnerabilities – nor for the reliance on human configuration that is the Achilles heel of so much software. This new reality is being answered with the software development concept called security by default, a necessary complement to the principles of Secure by Design set forth by the U.S. Cybersecurity & Infrastructure Security Agency (CISA).

Feature Friday #27: Multiple outcomes

When promises are actuated, a class can be defined based on its result. For example, if a promise modifies a file’s content, you could define a class that indicates it has been repaired. However, did you know that promises can have multiple outcomes concurrently? That’s right! Native promises (but not custom promises) can have multiple outcomes. For example, a promise can be both kept and repaired at the same time. Let’s take a look.

5 Essential Questions for Developing an Effective AVD Monitoring Strategy

Is your AVD monitoring strategy truly effective? As organizations increasingly adopt Azure Virtual Desktop (AVD) to support remote work, ensuring a seamless and secure user experience becomes a priority. A robust AVD monitoring, and observability strategy is essential to achieve this, allowing you to maintain performance, security, and user satisfaction across your virtual desktops and apps. But where do you start?

What Is FileVault Disk Encryption & How Does it Work?

FileVault disk encryption is the macOS feature that encrypts data on Mac computers. Encrypting the data on your devices means that your password is required to read it, so if the device is lost or stolen, it is protected. This is vital for protecting the privacy of individuals and the operational data of businesses and organizations. This article explains FileVault, the importance of disk encryption for individuals and organizations, and how to enable FileVault.

What Is ISO Compliance? Overview & Importance

Companies looking to compete on a global scale need to embrace ISO compliance. This will certify that your organization adheres to internationally recognized standards, which in turn promotes consistency, efficiency and trustworthiness. Understanding what ISO compliance entails can help your business not only meet industry expectations but also exceed them, positioning you as a leader in your field.

Value and Solution Selling

Selling The success of Salesforce hinges on solution selling, which comprises two elements: value selling and solution selling. Value selling emphasizes product capabilities and results, whereas solution selling addresses customer needs with a comprehensive solution. Tech Mahindra sets itself apart with solution accelerators, domain expertise and a customer-focused approach. The partnership with Ivanti, offering flexibility, scalability and extra solutions, is highly valued.