Operations | Monitoring | ITSM | DevOps | Cloud

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IoT open source - what are its advantages and disadvantages?

When we talk about IoT (or the Internet of Things), we immediately imagine a series of devices – although IoT is much more than that, we often think of household appliances – working in a coordinated way, as if by magic. But those who work with magic (like those who work with engineering) know that behind a great effect there is a complicated and laborious mechanism designed to make the trick work perfectly, and the audience is first surprised and then breaks into applause.

Monday Update: Customer Survey, Telegram Integration, Atlassian & Slack, Browser Extensions, and SSL

Our final Monday update of July and although many of our customers are heading off on summer vacation not only are we here monitoring your websites 24/7, but we’ve got some exciting new features and improvements happening over the holiday break.

Drilling down into Stackdriver Service Monitoring

If you’re responsible for application performance and availability, you know how hard it can be to see it through the eyes of your customers and end users. We think that’s really going to change with last week’s introduction of Stackdriver Service Monitoring, a new tool for monitoring how your customers perceive your applications, and that then lets you drill down to the underlying infrastructure when there’s a problem.

What Customer Success Means to Sentry

At Sentry, collaboration is vital to everything we do. While this collaboration is often internal (product and engineering), we also recognizes the value of external, customer-focused collaboration. Enter: Sentry’s Customer Success team. As a group of experienced Customer Success Managers (CSMs), we’re here to help our paying customers achieve their objectives and get the most out of Sentry.

Elasticsearch Service: Getting Started with Hosted Elasticsearch

Elasticsearch Service is a hosted Elasticsearch solution from Elastic. Elasticsearch Service makes it easy to deploy and manage your Elasticsearch clusters. Just tell us the size of your cluster, your preferred cloud provider, and the geographic location; we take care of the rest.

How to Communicate with Customers During an Outage

Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.