When managing IT infrastructure, one crucial aspect is ensuring that your incident alert management system remains operational during critical failures or outages. Relying on a single cloud provider for both your primary services and incident management can create a significant vulnerability. If that cloud provider experiences an outage, your alert management system could become inaccessible precisely when it’s needed most, leading to delayed responses and extended downtime.

Monitoring used to be so easy. Servers had names and lived down the hall, or across the street. If things weren’t working, you could turn them on and off again. Database filling up? Just throw another hard drive in there. Too many simultaneous requests? Rack another server and install a cache. Fast forward a couple decades, and things have gotten much more complicated.

That’s the assessment of Senior DevOps Engineer and Logz.io user Armin Morattab when discussing the impact of AI on his day-to-day job. He dives deep on AI, observability, and strategies for improving workflows with Logz.io Co-founder Asaf Yigal in our webinar, AI in Observability: Real Engineers Talk Real Uses Cases.

All eyes are on generative AI. Enterprise IT teams are looking to Gen AI to translate the high volume of data from their services architecture into actionable insights. The goal: Improve operational efficiency and quality of work. But it’s challenging to sort through the hype (and confusion) to identify which vendors have GenAI capabilities that can provide true impact and value to their IT and service operations. One capability in particular is AI-powered copilots.

DevOps automation is essential for speeding up delivery, minimizing errors, and boosting team collaboration. But selecting the right approach can make or break your organization’s agility and scalability. Let's break down three key approaches—DIY with Infrastructure-as-Code (IaC), Platform-as-a-Service (PaaS), and DevOps Automation Platforms—so you can identify the best strategy for your needs.

In the webinar, Taking Web Performance to the Next Level, experts from Catchpoint and Akamai discussed how businesses can optimize web performance to enhance user experience, protect revenue, and stay competitive. Hosted by Piril Kavlak, Director of Product Marketing at Catchpoint, the session showcased the recently announced incorporation of WebPageTest into Catchpoint’s Internet Performance Monitoring (IPM) platform, real-world success stories, and a preview of upcoming features.

We are excited to announce a new feature on StatusGator that will take your status page to the next level! You can now not only communicate incidents for custom monitors but also schedule maintenance and notify your status page subscribers effortlessly.

The recent CrowdStrike outage highlights the urgent need for robust observability solutions and reliable IT infrastructure. On that Friday, employees started their days with unwelcome surprises. They struggled to boot up their systems, and travelers, including some of our own, faced disruptions in their journeys. These personal frustrations and inconveniences were just the beginning.

Resource Explorer, part of LogicMonitor Envision platform, is an innovative resource management and visualization tool that helps you navigate the ever-growing number of resources in your hybrid cloud environments. In today’s dynamic IT landscape, where environments are increasingly complex and distributed, effective resource management is crucial.

Editor’s Note: This post was originally published in September 2019. It was updated with new insights and perspectives in August 2024. Five years ago, my then-colleague and retail pundit Peter Ward explained why he was such an advocate of self-service technologies at a time when scan-and-go and self-checkout (SCO) were really starting to capture retailers’ attention (and shoppers’ interest) around the world.