Six key trends are transforming customer service—Here’s how to translate them into real business value Today, digital transformation across the enterprise is impacting customer service. The most successful companies are evolving customer service from single-channel or non-integrated multichannel into a dynamic platform for customer experience.
It’s 2020, which means it’s time to look back at 2019 and reminisce about the good times – fun with family and friends, good food, travel, and memories to last a lifetime. Who am I kidding? Everyone remembers the bad stuff. The increasing impacts of climate change; relentless fires in the Amazon, California, and Australia; political and social unrest around the globe; and the last season of Game of Thrones. Jon Snow... you still know nothing.
With 2020 now well underway and the end of our financial year just around the corner, it’s a great moment to review some of the successes we have had in the EMEA Partner team over the past year. One particular highlight for us came in December when Orange Business Services, the digital transformation arm of Orange, named Splunk as its Digital & Data Partner of the Year at its annual awards in Paris.
Hey Everyone, We recently did a webinar with Christian Heger, technical head of the DATEV SOC, as well as Sebastian Schmerl, head of cyber defense of Computacenter. They shared their 6-month path of modernizing their security operations with help of Splunk technology and the MITRE ATT&CK framework. As we weren’t able to address all of the questions during the webinar, we discussed these afterwards and share them in this blog post as a Q&A follow-up.
Does one or more of the following personas describe you? If you fit one of those personas, you are in luck because I’m happy to tell you about some new Splunk integrations with Visual Studio Code in this blog.
Data destruction is an aggressive attack technique observed in several nation-state campaigns. This technique under MITRE ATT&CK 1485, describes actions of adversaries that may “..destroy data and files on specific systems or in large numbers on a network to interrupt availability to systems, services, and network resources. Data destruction is likely to render stored data irrecoverable by forensic techniques through overwriting files or data on local and remote drives”.
For some organizations, even the best isn’t quite enough. That’s why JFrog Xray provides a way for you to specify your own additional data, to detect even more sensitive issues in your binaries before they can reach production. JFrog Xray is a tool for DevSecOps teams to gain insight into the open source components used in their applications.
We recently received a notification from a concerned user, because he had found a “vulnerability” in Pandora FMS. Besides, not just any vulnerability but one that seemed to give root access to the system. Next, this user called k4m1ll0 wrote a post in Medium warning the community about this vulnerability. If you want to read the original post, click here.
Starting April 21, 2020, all requests to Elasticsearch Service on Elastic Cloud must use HTTP over TLS (HTTPS) with support for TLS 1.2. We’ve decided to make this change in the best interest of our users so we can ensure the security of data in transit and stay up to date with modern encryption, security protocols, and practices.
IT spending remains solid, with a nod to Azure, AI, edge. January is the month to plan ahead which often means taking a closer look at budgets. Spiceworks surveyed more than 1,000 technology buyers in companies across North America and Europe, finding that 44% of businesses plan to increase tech spend in 2020, up from 38% in 2019; an equal number (44%) said that spending would stay the same.
