Quality service and providing value to service desk users is a sure way to boost employee engagement. In fact, if employees aren’t satisfied with their requests and providers aren’t finding ways to improve their experience, what purpose does the service desk have? Service level management (SLM) holds IT pros accountable for services they’re providing to customers. But a common problem that arises from this strategy is fulfilling the parameters set within service level agreements (SLAs).

The healthcare ecosystem is complex, and the diversity of the different departments and devices results in a multifaceted IT infrastructure that can be hard to manage. With increasing digitalization, healthcare institutions are also at increased risk of becoming victims of viruses, Trojans, and myriad other cyberattacks. The goal is usually to access the confidential data in the patient file for either financial purposes or malicious intent or damage the critical infrastructure itself.

We’re excited to announce the new Log Usage Dashboard designed to provide greater visibility into your log data volume consumption. This dashboard gives you in-depth visibility into your total log volume usage, so you can better manage—and optimize—your plan usage.

Accidental DBA is a term most IT pros are familiar with, and traditionally it describes an “on-top task” for the SysAdmin. It was followed by the “involuntary security admin,” a task carried out by network admins, as back in the days it was all about securing the perimeter. Now there are the clouds, but whose responsibility is it? Surely the SysAdmin again, as it’s just about infrastructure? But then there’s VPNs and BGP and load balancers—network territory!

When COVID-19 hit in the spring and schools quickly transitioned to remote learning, we saw in real-time how important IT departments in education are. It was IT’s quick thinking that helped administrators, teachers, and students continue in their learning environments. Now that the ‘20-’21 school year is ramping up, it’s important that IT leaders in education continue on the path to success and plan for the expected and unexpected.

Errors and bugs are a nightmare for any software engineer or developer. Even though errors can seem like a bad experience for any developer or website owner, errors can help improve the quality of a website. You may be wondering, “But how?” Errors pinpoint the weaker parts of the website, giving you direction of what to work on.

2020 keeps on proving the old adage, “It gets worse before it gets better.” We still seem to be in the “worse” stage. If you’ve been paying attention to the news—and I don’t blame you if you’ve been taking a break for sanity’s sake—you might have noticed (in addition to the reports about the pandemic and social issues) hacks and general security breaches have been ramping up.