AIOps was once considered just a back-office fundamental, a solid suite of tools simplifying routine security and network monitoring tasks that primarily served the IT shop. The accelerated pace of digital transformation is changing that. Now, IT service and operations teams are in the spotlight and tasked with enabling business performance that help their companies provide seamless digital experiences and evolve in a fast-changing economic environment.

This is the first of a four-part security blog series covering why ScienceLogic is listed in the DoDIN APL catalog, what this means for monitoring critical IT infrastructure, and why APL certification is relevant for all organizations. Part one is all about trust and transparency—foundations for a secure platform.

Managed service providers have to manage complex and diverse customer environments that typically include hybrid infrastructure and multiple monitoring feeds. They need to be able to discover and monitor these environments, correlate alerts from multiple systems into single events, and map business services to the infrastructure and application services that support them, building customer-centric dashboards for real-time service and application health in the process.

Manual incident management is an enormous challenge facing today’s enterprises. It wastes time and money, and often results in unhappy customers who have to deal with unreliable services because of persistent, unresolved issues. Manual ticket generation can take 20 to 30 minutes, and routing another 90—assuming the ticket is delivered to the right team.

A good customer experience is one. of the most important metrics of success for financial services. To deliver services efficenitly you need AIOps.