Operations | Monitoring | ITSM | DevOps | Cloud

Communication service providers are finding themselves at a crossroads – growing competition is exerting pressure on revenue and costs, while the need to revolutionize operations is pressing. The only way for providers to to set themselves apart from competitors is to deliver top-notch services and incorporate innovative technologies that will ultimately lead to growth and operational efficiency.

Software as a Service (SaaS) companies are constantly striving to ensure customers have an exceptional user experience when utilizing their service. The fierce competition in the modern business puts more pressure on companies to meet their customers’ expectations or risk losing them to a market rival. The success or failure of a solution and the underlying organization can rest on the ability to create an engaging and innovative user experience.

Level 4, Proactive Observability With AIOps, is the most advanced level of observability. At this stage, artificial intelligence for IT operations (AIOps) is added to the mix. AIOps, in the context of monitoring and observability, is about applying AI and machine learning (ML) to sort through mountains of data looking for patterns.

The barriers of entry in the service provider industry have come down-causing the MSP market to grow by nearly 33% last year and reaching nearly $355 billion by 2026.

Companies go to extreme lengths to provide their customers the best possible experience—and every company’s concept of what makes a good experience is different. In our RESOLVE ’22 panel Customer experience in action we sat down with Translation.com Director of Strategic Initiatives Sridevi Matukumalli and Akamai Senior Director Harish Menon to talk about this notion.

In our first session from RESOLVE ‘22, we were honored to have Darren Boyd and Satbir Sran from the Incubator podcast and ink8r think tank talk observability and AIOps with BigPanda’s Aaron Johnson. Both panelists are part of communities adopting open standards, and they regularly consult with organizations about how they can improve IT Operations and overall performance.

The why and what we learned from surveying 1,900 engineering teams around their best practices to build, scale, and maintain high availability.

With distributed IT Operations becoming the norm, most enterprise teams struggle with communication and collaboration within and across the organization. Without the proper tools, staying on top of incidents can be challenging, quickly resulting in outages taking longer to resolve. The overall effect: increase in downtime-related costs and decrease in performance and availability of services making mean time to resolve (MTTR) worse.