Operations | Monitoring | ITSM | DevOps | Cloud

Autonomous operations are already here. Ask a question in Slack, and RITA resolves it instantly using your internal knowledge. No ticket. No waiting. That’s agentic AI.

In this episode of Agents of IT, Sean Heuer, Resolve CCO, and Ari Stowe, Resolve COO, look back on 2025 and share their unfiltered hot takes on what really defined the year in IT. Yes, AI dominated every keynote and conference slide. But they dig deeper into what actually changed inside organizations. As more departments leaned on technology in new ways, IT teams faced a sharp increase in complexity, tooling sprawl, and operational pressure. The conversation explores how this shift reshaped IT’s role, stretched existing models, and set the stage for what comes next.

Everyone says AI defined IT in 2025, but the real change was complexity. Every department leaned harder on technology, and IT felt the pressure. In this clip, we break down what actually changed.

In this special holiday episode of The Intelligent Enterprise, host Tom Stoneman takes a step back from the day-to-day pace of enterprise life to look at where AI has been in 2025 and where it might be heading next. To do it, he sits down with his colleague VS Joshi, Global Head of Product Marketing at Digitate, for a year-end retrospective and a 2026 outlook.