Melody Hildebrandt is the Executive Vice President of Product & Engineering and CISO at FOX. Her career journey began with designing wargames for the Department of Defense. She has gained tremendous experience in the world of disaster planning, testing, security, and resilience from organizations like Palantir and more. Recently, she led the effort to plan for and execute FOX’s digital streaming of Super Bowl 54, including taking over an entire sound stage in the process.

ITSM systems and processes are similar to a front line defence system for Enterprises’ effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.

As the Coronavirus crisis unfolds and all of us struggle to understand its implications and to adapt, many thoughts come to mind on many different levels – personal, business related, philosophical. This event is definitely a game changer, in the near future for sure – and many say in the long run as well.

DevOps has become the go-to-approach for IT to accelerate their ability to achieve business requirements and ensure the quality of the customer experience. Today’s economy and the customer experience drives IT across the entire stack. Our world has become digitally dependent, which mandates an ever-evolving IT environment that’s on-demand and always available.

As with all other companies, the Blameless team is adapting to a world of remote work where distributed teams will need to get better than ever at staying aligned and efficient. We’ve been relying on Blameless more and more to improve how we collaborate virtually. Here are some of the top workflows and tips on how we have been using Blameless internally to streamline remote productivity.

The coronavirus (COVID-19) pandemic has transformed the global workforce — and your enterprise is no exception. Enterprises are increasingly allowing staff to work remotely during this difficult time. Yet, many enterprises are still learning how to use remote workforce technology to effectively engage workers in real-time. AlertOps can connect your teams, regardless of location. It several features to power your remote workforce.

Moogsoft Enterprise consolidates visibility and control of monitoring tools to help entire IT Ops and DevOps teams reduce noise, prioritize incidents, reduce escalations and ensure uptime. Working from anywhere, users can easily find and resolve the root cause of incidents before they become outages.

Today, the customer experience drives IT on all levels. In our digitally transformed world, we do everything online — transact, interact, purchase and more. This mandates constant change and zero downtime. Ironically, as enterprises adopt IT innovations, IT environments get harder to manage and impact the productivity and agility of DevOps and SRE teams — and as a result, the customer experience suffers.

An incident postmortem is not only an essential document for reference, but also necessary as a process by which teams can collaboratively learn from failure, and communicate independent learnings across the organization.

As online commerce has boomed, many companies now manage a large number of revenue streams from a variety of sources including micro-transactions, single purchases, and subscription plans. Now that revenue models have become much more complex and fragmented, many companies have realized that their traditional systems simply aren’t capable of the scale and granularity required for accurate revenue monitoring.