Introduction to Opsgenie
Get an overview of Opsgenie and learn how our modern alerting and incident management solution improves how quickly and effectively Dev and Ops teams respond to issues.
Check out the latest StatusHub updates and features, including multilingual status page, updated icons, OpsGenie integration and more for the last two months.
Zendesk is one of the most popular ticketing support and customer service platforms available in the market. Two metrics that measure the effectiveness of your customer support are the response and resolution times — how soon are you able to respond to a customer ticket, and how soon are you able to mobilize relevant personnel, perform necessary remediation tasks and finally resolve the ticket.