Operations | Monitoring | ITSM | DevOps | Cloud

Alerting

Accelerating your Zendesk customer support response times by 50% and meeting support SLAs

Zendesk is one of the most popular ticketing support and customer service platforms available in the market. Two metrics that measure the effectiveness of your customer support are the response and resolution times — how soon are you able to respond to a customer ticket, and how soon are you able to mobilize relevant personnel, perform necessary remediation tasks and finally resolve the ticket.

IT Operations Strategies in an Economic Slowdown

IT leaders will need to rethink and readjust their business plans for 2020 during the Covid-19 pandemic. In a time of record unemployment and widespread remote workforces, businesses are having to adapt operations and marketplace strategies overnight. This interactive webinar will discuss results of a recent survey asking IT operations executives about technology priorities, budgets, and hiring plans needed to succeed in a volatile economic environment.

Best Practices in Incident Management

In an always-on world, companies look to systems and processes to keep their services up and running at all times. The most important part of maintaining this uptime is having an Incident Management process in place to restore your services in the event of an interruption or unplanned downtime. Incident Management processes are typically used by SRE, DevOps, NOC and other IT teams to respond to incidents that affect services and work on restoring their uptime.

Cloud to Cloud, Easily Integrate Cloud Monitoring Tools in a Time of Remote Work

OpsRamp can ingest, process, and analyze events from third-party tools and automatically create new managed resources for alerts ingested from other monitoring tools. Automatic resource creation ensures rapid root cause analysis for third-party resources with relevant context. Application owners can also tag external resources to service maps so that they can drill-down and troubleshoot the supporting hybrid infrastructure for the associated business-critical service.