Arild Jensen, SRE Manager at Upwork, talks about his journey into SRE and some best practices he picked up along the way including implementing a blameless culture, code review and making decisions based on hard data.

From open-sourcing our employee security training to sharing security best practices, PagerDuty is committed to contributing to the security community as a whole and considers security as a company-wide commitment. Our customers trust us to keep their data safe and secure. And on December 13, 2019, we took another step in embracing that trust by completing our SOC 2 Type 2 examination.

In the ever-changing healthcare industry, hospitals or treatment centers continue to experience an upswing in technology innovation and adoption. Tech innovation in healthcare equates to quick response times and maximum patient satisfaction. At its core, new technology and processes are built to streamline healthcare workflows, ensuring that patient issues are always addressed. In this post, you will discover six healthcare trends that will make an immediate impact on healthcare in 2020.

As Engineering teams start spending more time and effort on incident response, they are usually focused on improving process with their specific team. We think there are additional benefits that can come from a holistic approach to improving incident response across your organization. In this post, we will explore how you can enable Engineering and Customer Success teams to work more effectively when an incident occurs.

When something goes down, the first thing a customer does is check if there is something wrong with their systems or if it is an issue with one of their service providers. So it’s important to make sure that your status page has all the information that is needed where they don’t feel the need to raise an issue or create a ticket, adding to your support costs.

Today’s business needs make it virtually impossible to function without relying on an extensive network of partners and third-party providers. An IBM study found that 70 percent of businesses were looking to increase their external partnerships.

Crisis situations in the healthcare industry have a greater magnitude than crisis in other industries, owing to the nature of the customers and the stakeholders that get churned up in the middle of it. For hospitals and medical practices, the pressure can be overwhelming, especially because their clients – the patients – trust them to provide high-quality care.

Embed your status page status anywhere using our API endpoint. Get the list of components and their statuses, uptime and average response time with human descriptions and indicators, and includes a top-level status to programmatically embed it anywhere. Data shows metrics for the past 24 hours. Use the status page URL to retrieve its data.

You probably know this situation all too (painfully) well . . . A critical incident has hit. You get the alert and the race is on! First headache up on deck – coordinating all the stakeholders. You call, you email, you text – some people are available, some are not. Some might be sleeping, or just getting up in a completely different time zone.

In her CIO online post, “6 Blunders to Avoid When Dealing with End Users,” Mary Brandel discusses some of the mistakes IT professionals make when interacting with end users. In short, the article calls attention to some common limitations within IT staff when communicating with customers. This isn’t a matter of intelligence or willingness.