Did you know ringtones in the PagerDuty mobile app are one of the most-requested features customers contact us about? And have you ever wondered what makes a good ringtone and how we come up with them? Imagine the following: You’re on an on-call rotation with no end in sight. There might be a trusted responder you can page in for help, but they’re already burnt out. The Incident Commander won’t be any assistance, because you are the Incident Commander.
When we announced the launch of our Retrospectives Guide, we wrote about the value of scaling the continuous improvement mindset to beyond Product Development at PagerDuty by establishing the RetroDuty community. In this installment of our blog post series on retrospectives, I highlight the differences between postmortems and retrospectives. You might have heard of postmortems and/or retrospectives before reading our guides.
OnPage is pleased to announce a new, innovative two-way dispatcher and user communications feature launching next month, allowing system administrators to communicate with on-call healthcare providers. OnPage wanted to launch a feature, where a console dispatcher can initiate and send secure messages to the right providers. After receiving a dispatcher message, on-call providers can reply back to the message. This new feature converts one-way communications into two-way threaded exchanges.
Rich Lane, Forrester Research’s senior analyst for AIOps, had a simple and unequivocal message for attendees at the Moogsoft User Conference 2019 in Chicago.
