“Being on-call is a critical duty that many operations and engineering teams must undertake to keep their services reliable and available. However, there are several pitfalls in the organization of on-call rotations and responsibilities that can lead to serious consequences for the services and the teams if not avoided.

You have built a massively successful system. The users just can't get enough and request new features. Your developers crank out new services on a regular basis. Your DevOps/SRE team configures and scale your Kubernetes cluster (or clusters). As the system becomes more complicated and sophisticated you realize that there are common themes that repeat across all your services.

Start your engines. The holiday season has officially begun! With the upcoming shopping frenzy surrounding Black Friday and gift buying, it is one of the most important times of the year to avoid glitches like the ones below.

For many SREs, Google’s 99.999% availability seems like an untouchable dream. If anything, getting out of pager hell is already worth celebrating with all your coworkers, friends, and family on the moon. How can teams climb out of it? How can you get to a stage where you have time to proactively prevent incidents, and enter a mental state of calm and control? The rope out of pager hell is weaved with a thorough and rigorous postmortem process.

There’s a solid rationale behind replacing antiquated technology, as they fail to keep pace with how the healthcare environment is evolving. One such invention is the good, old pager. Recently, the U.K.’s National Health Service Trust (NHS) was on the radar when the organization’s sensitive medical data was hacked by an individual in North London. The malicious party intercepted radio waves, converting it into legible text on his computer monitor.

The number and variety of AIOps benefits far outweigh the cost of implementation. Research from EMA highlights that 81% of enterprises have received value that exceeds costs.

In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Many vendors claim to provide value and help organizations bolster their digital operations management.

Root Cause Analysis (RCA) is an all-encompassing process. It is usually very complicated and often requires many people with many different skills – all trying to tackle an incident to determine what happened, when, why, how and ultimately who (to blame). There is, however, secret sauce today that can help solve many issues before a “full-scale” RCA process is initiated – and that is Root Cause Changes (RCC).

Have you ever wanted to get important alerts from Azure Monitor notified on your smartphone and have all the important details of the problem at your fingertips? Have you ever missed the option to easily change the status of alerts from Azure Monitor in the Azure smartphone app? Ever missed a push notification because there was no persistent and advanced alerting? Then this article is for you.

Today’s overtaxed IT teams are under tremendous pressure to leverage new technologies like AI, cloud and IoT to innovate, but in reality, they spend most of their time just trying to keep the lights on.