Operations | Monitoring | ITSM | DevOps | Cloud

It may be back-to-school month, but the glitches never went on summer vacation! Check out the glitches that occurred since our last report…

Demand forecasting is the process of predicting future demand for a company’s products or services. Understanding how many customers will want to purchase or use something is critical for acquiring inventory, planning capacity, scheduling resources, producing products and managing the supply chain. How many people should you schedule for a work shift? How many widgets should you produce this quarter? When should you build additional capacity into your systems?

Last week, we spoke with a lot of folks at PagerDuty Summit, where we explored the power of error monitoring in a world that’s always on (or on-call). What a neat tweet. Throughout our conversations, one thing became clear: developers are seeking out increased efficiency — they want to minimize time to error detection and resolution. They want to know about issues, find the root cause, and fix them quickly so that they can move on to other things — like writing more code.

On July 22, 2019, Slack was in the middle of deploying an update to their desktop app. The update was supposed to decrease memory consumption and increase load time, but instead the company suffered a significant, widespread outage on a global scale. After approximately 40 minutes of downtime, the service was back up. But in the meantime, the company whose motto is ‘where work happens’ essentially stopped working.

Yesterday, we kicked off PagerDuty Summit by launching new features that support the themes of Visibility and Intelligence. If you missed the keynotes or want to know more, check out this blog post. Today, we are making several announcements around two other themes that our CEO Jennifer Tejada touched on during her keynote yesterday: Platform and People. In fact, these themes are so closely related that we refer to them as one—that PagerDuty is a platform for people to do real-time work.

Much has been said about how Artificial Intelligence (AI) is already proving its ability to transform business, as well as the way most people live. In fact, according to Accenture’s “ExplAIned: A Guide for Executives,” AI is on par with such life-changing innovations as electricity and the internal combustion engine, and is no longer science fiction.

Monitoring systems gather and log a wide range of performance data on a diverse range of targets—from applications to user experience, networks, servers, and more. Usually, monitoring is conducted under runtime conditions, but synthetic monitoring can also be used to simulate loads and test the resilience of web services, for example.

Today at PagerDuty Summit 2019, we announced PagerDuty for Customer Service—a powerful new way to connect Customer Service teams to engineering and IT teams. We were also excited to debut two new partner integrations with Zendesk and Salesforce Service Cloud, and we can’t wait to show users how PagerDuty and our customer service ecosystem partners help connect the right teams so they can work together and resolve issues quickly to reduce customer impact.

At PagerDuty, we continually innovate every month (check out our What’s New page for the latest updates). But while we ship product continuously, we also save a plethora of new and improved capabilities to share with our customers at PagerDuty Summit, our annual customer event.