Operations | Monitoring | ITSM | DevOps | Cloud

IRVINE, Calif. — September 6, 2019 — Resolve Systems®, the leading IT automation and orchestration platform, today announced the latest version of its flagship product, Resolve 6.4. It offers the most scalable, high-performance solution yet to meet the growing automation demands of complex, enterprise IT environments.

Our new app makes it incredibly easy for Zendesk users to escalate customer-reported issues to the proper team, right from the Zendesk UI. Customer service agents can also check on the status of existing alerts without leaving their dashboard. The launch of this app is more critical than ever, as constantly changing customer expectations demand that IT and service companies are high performing and always on.

A status page is a very easy-to-setup, nice and automated way to share the status of the websites/servers with visitors, users and teammates. And, the ability to share additional info with users like current issues or an upcoming maintenance can only make it better.

Once an incident is detected, taking the right actions automatically and immediately is the easiest step to make a sustainable and measurable improvement to your MTTR.

The world is undergoing profound change and technology sits at its beating heart. Digital transformation offers unprecedented opportunities for CIOs to support business demands for innovation-fueled growth. In so doing, IT leaders can also cement their position as indispensable members of the executive suite.

August 2019 was a bad month when it came to financial services outages, with both consumers and investors faced with banking glitches that made them unable to access their accounts. Let’s take a look at the anomalies that made headlines over the last 30 days.

PagerDuty is proud to announce our latest release, which provides a new set of product capabilities and enhancements that further enable you and your teams to securely work in real time—anytime and from anywhere. With this release, we continue to respond to our customers’ needs to build a better platform to help them best manage their digital operations. Enhancements include new innovations for our mobile app and increased platform security by adding email domain restrictions.

When a critical incident strikes and hampers your business operations, it's how you handle what comes next that will make all the difference to the extent of damage and the length of downtime. Chaos in the aftermath does not need have to be the default. Your team can stay focused and cool-headed with a solid incident response (IR) plan.