Operations | Monitoring | ITSM | DevOps | Cloud

On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother ramp-up to going on-call, with none of the stress or responsibility for diagnosing and fixing the issue. When we configure shadowing in PagerDuty, our goal is to simulate the process and actions of going on call as precisely as we can while making sure that actions of the “Shadow User” do not affect the primary engineer who is actually on call.

451 Research analyst, William Fellows, recently authored a Market Impact report titled, OpsRamp is breaking new ground for IT operations management. The report analyzes our latest platform features and innovations for hybrid cloud management use cases.

This is the second of a three-part series on how OpsRamp helps enterprise IT operations teams manage the challenges of migrating to the cloud. Read part one here. IT teams can build the migration blueprint and test different migration activities in the staging environment using the data collected and processes established during the pre-migration phase. The migration blueprint and related testing help identify gaps, requirements, and barriers to designing a successful migration.

To keep you up-to-date with the latest anomaly detection news, we keep a list of companies that suffer major glitches. Here’s who made headlines in March.

Webhooks are like a secret backchannel to internet apps. They are a universal way to connect one thing to another, as long as you meet some important requirements: A service to pull data from, A place to receive the data pulled, A middleman to translate the data

We’ve heard it time and again: Digital transformation is happening across all industries and business is booming. Decades-old companies are migrating to the cloud, deploying new mobile features regularly, and adopting new technologies at dizzying rates, all in the name of increasing revenue.

As a change agent in a healthcare organization, it’s likely that you’re eager to give your antiquated paging system the boots and to replace it with a more updated, efficient, HIPAA-compliant clinical communications platform. However, convincing the rest of the organization isn’t always easy. It’s normal to get resistance from your care team whenever you introduce new processes or technologies.