In an ideal world, your DevOps toolchain would be highly automated for incident management and allow your teams to resolve issues at DevOps speed. An alert triggered by monitoring tools like Datadog or AWS Cloudwatch would notify on-call engineers, kick your collaboration tools into gear (ChatOps, StatusPage, etc), and automatically document the issue in ITSM and ticketing tools.
IT Operations, DevOps, and Developer teams count on PagerDuty’s 300+ integrations to power their end-to-end real-time digital operations, no matter which tool stack they use. Because PagerDuty’s customers span all sizes, industries, and digital maturity levels, our product team is constantly talking to customers about which tools they use for needs like communications, APM, and IT Service Management (ITSM).
We currently integrate with a wide range of notification systems and applications to which we can send through our Up or Down alerts based on the health and status of your website on StatusCake. Sometimes though, it’s great to have these alerts coming through to a system that’s not classically used for notifications. Today we’ll take a look at how you can have your downtime alerts sent to the Zendesk Customer Service Software & Support Ticket System.
When incidents happen, many organizations have formalized processes for dealing with the issue. OpsGenie helps organizations manage their incident response processes smoothly from one single place. Now, as an addition to our Incident Management features, we are happy to announce Incident Response Roles!
Do any of these sound familiar? One of your best engineers just put in notice that they are taking a job elsewhere because the on-call load while working for you is destroying their personal life—but you honestly thought things were fine.
There are two common approaches to incident response: qualitative and quantitative. Each approach has its pros and cons. Meanwhile, an enterprise’s decision to take a qualitative or quantitative approach to incident response could have far-flung effects on the business, its employees and its customers.
We’ve today introduced a fully functional API for use with our Public Reporting tool. This allows you to carry out all of the functions that you would in app, but now you can automate and schedule these tasks instead of needing to complete them manually.
