Mean Time To Response (MTTR) measures how long it takes a first responder to acknowledge an incident since it has occurred. There’s a lot of talk on minimizing MTTR. But take a look at the following data set. Which scenario do you prefer?
Your monthly monitoring plan includes predefined number of monthly SMS messages which are used to notify you about outages. For some users this number may be low and for this reason we decided to write short tutorial how to add your own SMS provider which is limited only by available credit on your account. In this tutorial we will describe how to integrate with Nexmo but similar method could be applied for other SMS providers.
Offsite meetings can be great for getting things done. Being out of the office can clear the cobwebs, break down barriers, and lead to real breakthroughs. At BigPanda, the marketing team has started experimenting with how we run offsites, with the aim of trying to find a “secret sauce” that leads to success – maximizing both team building and task execution that we tackle in our offsites.
Emails are one of the most popular notification methods of Opsgenie when reaching out to your users. Now, you can create Email Templates which represent your company’s style and streamline communication processes! Email Templates are available for the emails sent out for Mass Notifications and Stakeholder Notifications, and you can customize of the content of the emails depending on your needs.
Announcing the following integrations: BMC Remedy OnDemand
IT Ops and DevOps teams in every organization are capable of focusing on revenue-generating initiatives and projects. Unfortunately they’re held back by constant fire-fighting…which means they are reduced to supporting just the current state and existing/legacy applications and services.
So far, we’ve covered alert reduction with Sensu filters and token substitution; automating triage; and remediation with check hooks and handlers (links above). In this post, I’ll cover alert consolidation via round robin subscriptions and JIT/proxy clients; aggregates; and check dependencies. These are all designed to help you cut through the “white noise” and focus on what’s important (especially in the middle of a major incident).
