For more than 20 years, Pacific Disaster Center (PDC) has been an innovator and leader in information and communication technology to reduce disaster risk and provide humanitarian assistance to those around the world affected by natural disasters.

ITIL incident management aims to manage the lifecycle of all incidents. And the simple goal is rapid response and resolution, hence IT uptime, as modern IT is the backbone of a rapidly growing number of processes. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents.

In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life, the Universe, and Everything.” After 7.5 million years, the machine produced “42.” At PagerDuty, we did something similar, except we didn’t have scientist mice or wait 7.5 million years.

You asked and we delivered; you and other customers requested a solution that would integrate alert management into Datto’s Autotask PSA capabilities. We at OnPage are excited to announce that this MSP solution is now a reality.

It’s time for change – my first insight from GartnerIO, 2018. During my flight to Vegas I remembered that this was probably my 15th visit to a conference in Vegas (but who can really count…after a few, it all starts to blur together). What I do remember though is that, in each of these conferences, there was one very shiny buzzword. The reason I remember this so well is because, while everyone agreed on what the buzzword was, there was no consensus on what that word meant!